Liabilities Team Manager

Purpose of position:

• Managing and leading the liabilities team to continually improve customer service levels.

Responsibilities:

• Attending to allocation of new claims
• Managing liability payments and authorisation thereof
• Updating daily payment stats and data
• Attending to payment escalation responses
• Managing complaints and escalation emails
• Authorising and finalising claims
• Managing team performance to achieve targets
• Dealing with client queries and complaints professionally and in line with company values
• Managing escalations and relationships with other insurers
• Providing weekly feedback to legal managers
• Providing coaching and training of staff
• Handling and monitoring performance-related issues as well as disciplinary matters

Requirements:

• Matric (essential)
• Minimum 6 years' experience in short term insurance claims or legal
• Liabilities experience
• Management experience (advantageous)
• Strong working knowledge of Microsoft Excel

Skills and Attributes:

• Excellent attention to detail and quality oriented
• Strong problem-solving, decision-making and objection handling skills
• Deadline and results driven
• Ability to cooperate and communicate with all levels of management
• Strong people skills and client-oriented
• Excellent communication skills (verbal & written)
• Team player
• Show traits of resilience, integrity, ambition and passion
• Leadership qualities essential
• Live the King Price values