Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.
We are recruiting to fill the position below: Job Title: Level 1/2 IT Support Engineer
Location: Full time remote Employment Type: Full-time
Job Overview
This is an excellent opportunity for a skilled and well-presented IT Engineer who is looking to accelerate their technical career. Preference is given to seniority, experience and attitude.
We're seeking someone with a solid Level 1/2 support background who is eager to learn, get hands-on with modern cloud, security, networking, and endpoint management technologies, and work alongside both junior and experienced engineers. The successful candidate will gain exposure to a broad range of systems and technologies, quickly building the practical skills and experience needed to progress into more advanced technical roles.
This role is designed as a career development opportunity for someone who wants to move beyond traditional support and build a strong foundation in infrastructure, cloud, security, and systems engineering. If you're passionate about technology, enjoy solving problems, and are keen to continually develop your skills, this could be the ideal next step in your career journey.
Key Responsibilities
Provide 1st and 2nd line IT support to end users over the phone and email.
Troubleshoot and resolve desktop, application, hardware, and connectivity issues.
Support and administer Microsoft 365 services, firewalls, systems
Assist with user onboarding and offboarding processes.
Deploy, configure, and support end-user devices.
Support endpoint management and security initiatives.
Follow established support processes and understand when issues should be
escalated to senior engineers or specialist teams.
Maintain clear communication with users throughout the lifecycle of supportrequests.
Work collaboratively with colleagues across the IT team to deliver excellent
customer service.
Contribute to technical documentation and knowledge sharing.
Develop technical skills through hands-on experience, training, and mentoring
from senior engineers.
Take ownership of incidents and service requests through to resolution.
Required Skills & Experience Microsoft 365: Experience supporting and administering:
Microsoft 365
Microsoft Entra ID
Microsoft Intune
Microsoft Exchange Online
Microsoft Security and Compliance solutions
Desktop Support:
Strong troubleshooting and support skills in Microsoft Windows environments.
Experience supporting desktops, laptops, and peripheral devices.
Experience supporting Apple macOS devices is desirable but not essential.
Networking: Good understanding of:
TCP/IP networking fundamentals
VLANs
Firewalls
DNS and DHCP
VPN technologies
Network troubleshooting methodologies
Security & AI:
Excellent understanding of cyber security and AI
Personal Attributes: We're particularly interested in candidates who:
Have exceptional written and spoken English.
Have a genuine passion for technology and continuous learning.
Are enthusiastic, motivated, and eager to develop their technical skills.
Are confident getting hands-on with new systems and technologies.
Understand the importance of following processes, procedures, and the chain of command.
Know when to seek guidance and escalate issues appropriately.
Are customer-service focused and take pride in delivering an excellent user experience.
Are strong team players who enjoy working collaboratively and supporting colleagues.
Possess excellent communication and problem-solving skills.
Take ownership of tasks and see them through to completion.
Demonstrate a positive attitude and a willingness to learn.
Have the ambition to grow into more senior technical roles over time.
Why Join Us?
This role is ideally suited to an engineer looking for more than just another support position. It's an opportunity to build strong technical foundations, gain valuable hands- on experience, and establish a clear path towards Infrastructure, Cloud,Security, or Systems Engineering roles.
If you're hungry to learn, enjoy being challenged, and want a role that will help shape the next stage of your career, we'd love to hear from you.
What We Offer
Exposure to a wide range of modern Microsoft cloud, security, networking, and endpoint management technologies.
Hands-on experience in a dynamic and varied technical environment.
Ongoing training, development, and mentoring.
Opportunities to work alongside experienced engineers and broaden your technical capabilities.
A supportive team culture where learning and professional growth are actively
encouraged.
Clear opportunities for career progression as your skills and experience develop.