Responsibilities:

Attend to walk in complaints in lodging new complaints.
Draft and send initial letters to the parties.
Draft and send reply/follow-up letters.
Ensure documents are sent to the correct parties.
Receive responses and replies as well as saving them on Software system (Respond).
Engage and Investigation of complaints as well as drafting of determinations in terms of the workflow.
Engage with parties to a complaint in relation to the administrative aspects of the file/investigation.
Prepare draft letters based on research and direction given by the team leader.
Request for reply to letters from complainant.
Request confirmation of settlement from the parties.
Peruse responses from parties and advise the team leader if further information is required.
Follow up on undertakings to respond.
Request all necessary investigation reports.
Keep record of all files allocated to them.
Keep all correspondence relating to a complaint together including telephone calls, emails, etc.
Submit weekly and monthly statistics to the team leader.

Duration:

Key Competencies:

Computer Literacy (MS Word, Excel, MS Outlook).
Communication skills.
Listening skills (verbal and written).
Self-motivated.
Planning and organising.
Resilience.
Ability to analyse, interpret, solve problems, and making of legal arguments to reach a conclusion.
Ability to make investigative decisions in the resolution of complaints.

Behavioral Attributes:

The potential suitable candidate must be a creative thinker, passionate about service delivery and be able to thrive under pressure. The candidate must be able to display compassion towards members of the public and complainants and have an open-door policy. Energetic, outcomes and deadlines driven attributes are essential. An influential team player, great communicator, with high levels of integrity and professionalism.

Requirements

Legal Intern (pretoria)

Key skills