JOB SUMMARY:
The Manager, Learning & Development (L&D) provides strategic and operational leadership for the planning, design, and delivery of learning, leadership, and capability development solutions. The role holder is accountable for driving delivery excellence, deepening senior client relationships, growing divisional revenue, developing high-performing teams, and strengthening the Learning & Development practice, while ensuring strict adherence to governance, quality, ethics, and risk management standard
RESPONSIBILITIES
• Lead the planning, execution, and oversight of large-scale and complex learning and development engagements, ensuring delivery within agreed scope, timelines, budget, and quality standards.
• Serve as the primary point of contact and trusted advisor to high-profile clients, providing strategic insights and solutions to address complex learning and capability challenges.
• Oversee contracting, engagement governance, confidentiality, and compliance with organizational policies, legal requirements, and industry standards.
• Drive business development and revenue growth by identifying strategic opportunities, leading high-quality proposals and pitches, and collaborating with senior leadership to achieve financial targets.
• Provide leadership oversight on the design and customization of learning solutions, training frameworks, competency models, and digital or blended learning interventions.
• Establish, enforce, and continuously improve quality assurance standards across all learning deliverables and operations.
• Monitor and manage project financials, including budgets, margins, resource utilization, and cost efficiency, to ensure profitability and sustainability.
• Lead practice development initiatives including solution innovation, performance monitoring, reporting, thought leadership, and effective use of data and knowledge systems.
• Mentor, coach, and develop team members, fostering a high-performance, collaborative, and learning-oriented culture.
• Represent the firm at industry forums, conferences, and professional events to enhance market visibility and credibility.
• Uphold the highest standards of ethics, independence, professionalism, and good corporate citizenship, acting as a role model within the organization.
REQUIREMENTS
• Bachelor’s degree in Education, Psychology, Human Resources, Business Administration, or a related discipline.
• Minimum of 10–12 years’ experience in Learning & Development, talent development, or HR consulting, preferably within a professional services environment.
• Proven track record of leading complex learning engagements, managing senior client relationships, and driving business growth.
• Advanced expertise in learning design, facilitation, evaluation methodologies, and digital/blended learning solutions.
• Strong commercial acumen, leadership capability, stakeholder management, and negotiation skills.
• Proficiency in e-learning platforms, instructional design tools, virtual learning technologies, and Microsoft Office applications.
• Relevant professional certifications such as CIPM, SHRM, CIPM, ATD are mandatory and postgraduate qualifications are an advantage.