Learning & Development (l&d) Executive

Ref : 01MD509565

Job Description

• The Learning & Development (L&D) Executive will plan, coordinate, and implement learning and training initiatives that build the capability of employees across the microfinance bank.
• The role supports onboarding, skills development, performance improvement, compliance training, and leadership developmentensuring training is aligned to business strategy, regulatory requirements, and measurable learning outcomes

Required profile

Training Needs & Planning:

• Conduct Training Needs Assessments (TNAs) using performance data, feedback, audits, and business priorities.
• Develop annual training plans and prioritize learning initiatives for operational, customer service, sales, and support functions.
• Coordinate with department heads to ensure training supports organizational goals.
• Design & Implementation of Learning Programs
• Support the creation of training materials (e.g., facilitation guides, slide decks, job aids, e-learning content).
• Deliver or coordinate delivery of learning sessions, workshops, and coaching programs.
• Ensure training content is relevant to microfinance operations (e.g., credit processes, collections, customer onboarding, risk awareness.

Onboarding & Staff Capability Building:

• Support onboarding programs for new hires, including role-based training and orientation.
• Create structured learning pathways for different job families (frontline staff, credit officers, operations, customer care, management).
• Maintain training schedules and track completion for onboarding and ongoing development.

Learning Administration & Compliance

• Maintain training records, attendance logs, assessments, and certification/credential tracking.
• Ensure all mandatory trainings are completed within required timelines
• Partner with compliance/risk/legal teams to ensure training accuracy and adherence to regulations.

Evaluation & Continuous Improvement:

• Measure effectiveness of training using feedback forms, assessments, and performance KPIs.
• Produce periodic L&D reports (participation, completion, effectiveness, gaps, recommendations).
• Continuously improve training delivery based on learner feedback, audit findings, and business outcomes.

Vendor & Resource Coordination:

• Identify and coordinate external training vendors where required.
• Support procurement processes and ensure quality and relevance of external training.
• Manage training budgets in coordination with HR.

Knowledge Management:

• Support development and maintenance of internal knowledge resources (SOP guides, training manuals, FAQs, case studies).
• Promote best practices sharing across branches and teams.

Requirements

• Candidates should possess an HND / B.Sc with more than 2 years, More than 5 years