Crown Interactive delivers innovative, cost-effective, service aggregation solutions to the Telecom, Media and Technology-based sectors. Starting in 2005, this London-based business has gained ground-breaking expertise integrating business systems with evolving information technology.
We are recruiting to fill the position below:
Job Title: Learning Academy Director
Location: Lagos Job Type: Full time (Hybrid)
About the Role
The Crown Interactive Academy is both a capability-building function and a scaling mechanism for the Group. It supports customer adoption, develops certified implementation capacity and creates structured learning pathways around 1Gov, CuBOSS and CICOD.
The Director is expected to build the Academy as a commercially disciplined platform rather than an internal training department, with strong quality assurance, measurable post-training outcomes and a growing ecosystem of certified professionals and partners.
Role Mandate
Create a trusted African technology capability and certification platform that accelerates adoption, expands implementation capacity and generates sustainable training revenue.
Key Responsibilities Academy Strategy & Commercial Model:
Define Academy portfolio, pricing, revenue model and annual operating plan.
Build programmes aligned to business growth and customer adoption.
Develop institutional and partner relationships for scale.
Curriculum & Certification:
Create role-based curricula, assessments and certification standards.
Maintain version control as products evolve.
Protect certification integrity through quality assurance and recertification.
Delivery & Learner Experience:
Plan cohorts, instructors, learning platforms and logistics.
Measure completion, pass rates, satisfaction and learning outcomes.
Ensure consistent delivery across countries and programmes.
Adoption & Implementation Capacity:
Measure whether training improves product adoption and implementation quality.
Build pools of certified implementers, administrators and support personnel.
Work with Business Leaders to forecast capability demand.
Cross-Group Alignment:
Maintain technical accuracy with CTIO/CTO.
Work with CMO on Academy positioning and demand.
Support Regional Operations with local capability-building models.
Decision Rights:
Set Academy delivery/certification standards.
Recommend programme pricing and accreditation models.
Approve certification outcomes within defined standards.
Allocate Academy resources within approved plan.
Candidate Profile Qualifications & Knowledge:
Relevant Degree; professional learning/training qualifications advantageous.
Strong understanding of adult learning, certification, assessment and digital learning platforms.
Experience:
Senior learning, professional certification, technology enablement or capability-development leadership.
Experience managing commercial training portfolios and quality standards.
Ability to build partner/instructor ecosystems and measure learning impact.
Strong programme management and stakeholder capability.
Leadership Competencies:
Enterprise leadership and strategic judgement: sees across functions and businesses, makes trade-offs and converts strategy into priorities.
Execution discipline: establishes clear ownership, measurable outcomes, operating cadence and timely intervention when performance deviates.
Commercial and customer orientation: understands how value is created, contracted, delivered, accepted, billed, collected and expanded.
Leadership maturity: attracts strong people, delegates effectively, gives direct feedback and builds accountable high-performing teams.
Collaboration without ambiguity: works constructively across peer functions while preserving clear decision rights and accountability.
Governance and risk awareness: makes decisions with appropriate regard for regulation, controls, data, reputation and long-term resilience.
Communication and influence: communicates complex issues clearly to Boards, executives, customers, government stakeholders and partners.
Key Working Relationships:
Group COO and Business Leaders.
CTIO/CTO for technical integrity.
CMO for market development.
Customers, trainees, partner organisations and Regional Operations.