This role is at the heart of the customer experience within the branch. By ensuring products are available, well-presented, and effectively promoted, the successful candidate helps customers find the right solutions while supporting branch sales and operational efficiency. The role combines customer engagement, merchandising, stock management, and problem-solving to create a positive shopping environment and contribute to the overall success of the business.
Joining VKB means becoming part of a business with deep agricultural roots and a strong commitment to growth, service excellence, and community impact. You will have the opportunity to develop your retail and customer service skills, work alongside knowledgeable colleagues, and contribute to a business that supports farmers and food production across South Africa. At VKB, every role plays a part in building a sustainable future while creating value for customers and communities.
- Delivers outstanding customer service and consistently contributes to sales targets.
- Maintains accurate stock levels and supports effective stock control practices.
- Builds positive relationships with customers through professional and helpful interactions.
- Ensures products are attractively merchandised and readily available for customers.
- Responds effectively to customer queries and resolves issues within delegated authority.
- Maintains a clean, safe, and organised working environment.
- Supports branch objectives through teamwork, accountability, and attention to detail.
- Contributes to continuous improvement and adds value to daily branch operations.
- We are looking for a customer-focused and detail-oriented team player who enjoys working with people and takes pride in maintaining high retail standards. The ideal candidate is dependable, organised, and proactive, with a strong sense of accountability and a willingness to support both customers and colleagues.
- They enjoy solving problems, take ownership of their responsibilities, and consistently look for opportunities to improve processes and service delivery. Success in this role requires someone who demonstrates integrity, resilience, and a commitment to delivering value while contributing positively to the team.
- Experience in a retail, sales, merchandising, stock control, or customer service environment will be advantageous.
- Clear criminal record.
- Able to communicate effectively in both Afrikaans and English (spoken and written).
- Willingness to learn and grow within the organization.
- Friendly and professional demeanor, regardless of circumstances.
- Customer focus
- Communication
- Teamwork and collaboration
- Accountability
- Planning and organising
- Problem-solving and analytical thinking
- Compliance and attention to detail
- Decision-making
- Relationship building
- Resilience
- Stock management and stock control
- Product merchandising
- Customer service and sales support
- Product marketing and promotion
- Query handling and problem resolution
- Relationship management
- Verbal and interpersonal communication
- Organisational and planning skills
- Accuracy and attention to detail
- Sell merchandise in line with agreed sales targets.
- Promote and market products to customers.
- Assist customers with product selection and enquiries.
- Manage stock levels to ensure product availability.
- Monitor stock movement and support effective stock control processes.
- Merchandise products in accordance with branch standards.
- Replenish stock on shelves and displays as required.
- Resolve customer queries within approved mandates.
- Maintain a clean, organised, and professional working environment.
- Support branch operations through effective teamwork.
- Ensure compliance with company policies and procedures.
- Contribute to continuous improvement within the branch.
- Build and maintain positive customer relationships.
Closing Date 08 November 2026