Lead: Ict Technical End User Support (post Level 10/11) (job Id: 6661)

Duties and responsibilities

• Lead daily operations of the 1st and 2nd line support teams, act as the primary escalation point for complex issues, and guide internal engineers while managing service priorities to meet Service Level Agreements.
• Oversee and coordinate external partners delivering 1st and 2nd line support, ensuring compliance with service, security, and IT governance standards, and driving continuous service improvement with partner leadership.
• Provide hands-on support for end-user devices (Windows, macOS), applications, and mobility tools.
• Ensure accurate logging, updating, and closure of incidents, service requests, and problems in the IT Service Management platform.
• Manage the full enduser device lifecycle, ensure endpoint security and identity compliance, support technology rollouts and upgrades, and drive user adoption through training and communication.

Inherent Job Requirements

• Bachelor's degree on NQF Level 7 in Information Technology, Computer Science, or related field (attach).
• ITIL Certification (attach).
• A minimum of two (2) years' relevant experience in ICT end-user support, including 1st and 2nd line technical support.
• Valid Driver's licence (attach a copy).

Recommendations

• Minimum of four (4) years' technical end-user support and the coordination or supervision of technical support teams and service providers.
• Relevant certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are advantageous (attach).

Deadline:10th November,2026