Job Description

This role is required to manage the team as well as the delivery of Preprocess and Process Trainings to all EXL employees. The job also includes evaluating training feedback and providing recommendations to further enhance the effectiveness of training.
The primary interactions would include coaching and mentoring of the Operations trainers and managing and reporting. This role also involves designing and developing pre - process, Onboarding and /or specialized training modules after need assessments for all Processes at EXL.

Responsibilities

Essential Functions:

Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge
Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer's guide, participant's guides and other training material
Designing training aids like activities, role plays, case studies, etc. in order to make the training or onboarding session livelier and more interactive
Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
Identification of appropriate methodology for the implementation of training
Training and certification of trainers on the training modules
Managing training material and content - regular reviews and updating
Building PPTs and other material and participate in presentation to the client/ internal customers
Provide guidance, direction, and training to instructional designers and trainers
Conduct verification and re-verification of trainers in the department
Handle administrative tasks with respect to training & certification
Undertake research for the purpose of creating value to the business and driving business results
Convert research into knowledge and disseminate to the businesses

Performance Parameters:

Quality and accuracy of deliverables
Efficiency and effectiveness (result-orientation)
Training delivery and certification of trainers
Adherence to internal standards
Adherence to timelines
Interaction with the clients/ customer at an appropriate level to ensure high levels of client satisfaction
Employee satisfaction, people development and morale
Good performance on any other function that may occur from time to time or as directed by the Supervisor

Qualifications

Minimum Requirements:

Lead Assistant Manager

Key skills