Job Description

We are currently seeking a Laundry Supervisor to join our vibrant team. The Laundry Supervisor will carry out the following activities:

Support and assist in the smooth running of the laundry department, where all aspects of the guest service experience are delivered, ensuring both property and company cleanliness standards are attained and adhered to.
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
Support and deliver on the strategies and objectives of the laundry department taking ownership for assigned areas of responsibility.
Develops and builds own skills, knowledge and experience at every opportunity within the laundry department, which aligns with the culture of growth, development and performance expected by the company.
Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained.
Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
Supervise Laundry Staff: Manage a team of laundry attendants across multiple shifts
Laundry Operations Management: Ensure all linens, uniforms, and textiles are washed, dried, folded, and delivered
Inventory and Supply Control: Track linen inventory, conduct par counts, manage chemical supplies, place orders, and verify deliveries
Quality Assurance: Inspect laundered items for stains, damage, or wear, and document items removed for replacement
Reporting and Documentation: Maintain daily and weekly production reports, including chemical usage, and equipment status.

Qualifications

Flexibility and a positive, Yes I Can! Attitude
An eye for detail
Is a creative problem-solver
Passionate about creating extraordinary service
Ability to work as part of a team to ensure guest satisfaction
Strong verbal communication skills
Experience in a similar position is beneficial but not essential.

At a glance