Main Function

The Lash Technician provides professional eyelash extension, lash lift and tinting services that enhance clients' natural beauty while prioritising eye safety, hygiene, comfort, and a premium spa experience.

Role Responsibilities

Lash Services: Perform classic, hybrid and volume lash extensions, infills, safe removals, lash lifts and tinting within the technician's training and competence.
Client Consultation: Assess desired looks, natural lash condition, sensitivities and contraindications; explain suitable options and obtain informed consent.
Customised Treatments: Select appropriate lash lengths, curls, weights and styling techniques to achieve flattering results without compromising natural lash health.
Client Education: Explain lash aftercare, maintenance schedules and warning signs of irritation; recommend suitable follow-up appointments.
Hygiene and Safety: Disinfect tools and workstations, use single-use supplies appropriately, follow infection-prevention protocols and handle adhesives safely.
Quality Assurance: Check symmetry, retention and client comfort; address service concerns professionally and escalate adverse reactions promptly.
Record Keeping and Teamwork: Maintain accurate client treatment records, product usage and appointments; collaborate with spa reception and management.

Experience / Qualification

Professional training or certification in eyelash extensions and lash treatments.
At least 2 years of hands-on experience as a Lash Technician in a spa, salon or beauty studio.
Proficiency in classic, hybrid and volume lash application, lash mapping, infills and safe removal; lash lift and tint training is an advantage.

Competencies / Skills:

Lash Application Expertise: Strong isolation, placement, mapping and styling skills with careful attention to natural lash health.
Client Care: Ability to consult sensitively, manage expectations and deliver a comfortable, personalised service.
Hygiene Awareness: Sound knowledge of sanitation, adhesive handling, patch-testing protocols where appropriate and eye-area safety.
Dexterity and Precision: Excellent hand - eye coordination, steady hands and attention to symmetry and detail.
Time Management: Ability to complete treatments efficiently while maintaining high service standards.

Behavioural Qualities / Other Competencies:

High level of emotional intelligence, professionalism and discretion when serving clients.
Strong problem-solving ability and calm judgement when responding to client concerns.
Proactive approach to maintaining service quality, hygiene and operational efficiency.
Strong work ethic, punctuality, reliability and willingness to learn.
Experience serving high-profile clientele is an advantage.