Job Requirements Appropriate IT Diploma and/or relevant IT qualifications, including MCSE, MCITP, A+ and N+ certifications. Minimum of 5 years' experience in IT , with a solid background in IT support. Own reliable transport is essential. Strong technical knowledge of IT infrastructure, servers, networking, systems, desktop support, security, cloud computing, hosting, web services, hardware, software, and multiple devices, including PCs, Macs and mobile devices. Strong technical troubleshooting and problem-solving skills. Excellent customer service and customer relationship management skills. Good relationship management and conflict resolution abilities. Strong execution, results orientation and attention to detail. Good networking, reporting and process management skills. Learning agility and a solution-oriented approach. Ability to work independently and manage urgent technical incidents effectively. Willingness to travel to client sites when required. Key Responsibilities Handle escalated technical issues that Level 1 support cannot resolve. Provide advanced troubleshooting and resolve complex IT problems. Support hardware, software, networking and system-related issues. Diagnose and resolve escalated incidents and service requests. Assist with IT infrastructure maintenance, installations, upgrades and configurations. Conduct client site visits and provide on-site technical support when required. Provide remote and end-user support, ensuring effective resolution of technical issues. Collaborate with other IT professionals to maintain smooth IT operations. Maintain accurate documentation of installations, configurations, incidents and support activities. Respond to incidents with urgency and ensure timely resolution in line with service-level agreements. Deliver professional customer service and provide effective technical solutions. Salary Market related