The betPawa brand is owned and powered by pawaTech and licensed to local operators in each market. These licensed partners manage the brand and customer service teams locally. Their local knowledge helps us tailor the betPawa experience and provide the best possible support to customers in every country we are in. L1 Customer Support Agent – Kenya What You’ll Be Doing As a customer support agent, ensure all our clients’ needs are met as they navigate through our product. Assist customers through all available engagement channels. Be open to having a flexible and dynamic working schedule. Promote the value of the product through a wonderful customer experience. Review customer complaints and concerns and seek to improve the customer experience. Carry out callout exercises to educate clients on existing and new products. Do callout surveys on customer satisfaction and perception of our brand image. What Makes You a Great Candidate At least 2 years of college education. Excellent written and verbal communication skills in Swahili and, English, with any other local languages being an advantage. Previous experience in customer support. Ability to cope under pressure and work with minimal supervision. A genuine interest in helping others and providing exceptional service. Ability to handle pressure and work independently. Strong interpersonal skills and a quick learning ability. Interest in the sports industry; knowledge of football betting is a plus. Don't Keep Share!: WhatsApp Tweet