Provide first-line system support to managers and employees to resolve timekeeping, scheduling and user access queries.
Ensure accurate time and attendance records are maintained per employee.
Maintain employee profiles and workforce data, including user account setup, updates, and deactivation.
Troubleshoot and resolve device related queries, or log system support queries.
Escalate complex system issues to the Kronos Specialist or UKG support centre.
Generate and distribute reports to Line Managers for all exceptions noted (Unexcused Absences, Missed punches, Late in, Early out, etc) and follow up on outstanding exceptions.
Conduct routine audits of time and attendance records and follow up on discrepancies with Line managers
Generate the weekly Agency and Sessional extracts for payroll and related agency service providers for payroll processing.
Resolve employee related & payroll related queries timeously for payroll to accurately process payment
Training of Line Managers and users (enrolment, approval of timecards, overtime and exceptions).
Support the effective operation of the Workforce Management system, and any related updates on the system
Ensure strict compliance with company policies and SOPs relating to time and attendance.
Ensure compliance with Basic Conditions of Employment Act, POPI compliance, and healthcare related industry standards.
Requirements
Grade 12
Experience working with the UKG Workforce Management System, including employee scheduling and basic system administration (pre-requisite)
Prior experience in a healthcare related industry either in system administration or HR/ Payroll related field (pre-requisite)
Sound understanding of time and attendance processes and labour legislation governing working hours and attendance
Knowledge and background of the Sage 300 People System
A diploma/qualification in Information Technology or Human Resources Management (advantageous)
Excellent computer skills and proficiency in Microsoft Excel
Good communication and interpersonal skills
Strong attention to detail and accuracy in data capturing and processing
Ability to work with various Line Managers and ensure effective communication
Willingness to travel between facilities if required and have own transport