1. Job Purpose
The Key Account Manager at TerraWorks Industries is responsible for managing and developing relationships with major clients, industrial customers, corporate organizations, and business partners. The role focuses on identifying customer needs, promoting the company's industrial solutions, securing new business opportunities, and maintaining long-term client relationships to achieve sales growth, customer satisfaction, and profitability.
2. Key Duties and Responsibilities
A. Key Account Management
Develop and maintain strong relationships with key customers, including manufacturing companies, construction firms, engineering contractors, and industrial organizations.
Develop and maintain strong relationships with key customers, including manufacturing companies, construction firms, engineering contractors, and industrial organizations.
Serve as the primary point of contact for assigned strategic accounts.
Serve as the primary point of contact for assigned strategic accounts.
Understand clients' operational requirements and recommend suitable industrial products, equipment, and customized solutions.
Understand clients' operational requirements and recommend suitable industrial products, equipment, and customized solutions.
Conduct regular client visits and meetings to assess satisfaction, identify challenges, and explore opportunities for additional business.
Conduct regular client visits and meetings to assess satisfaction, identify challenges, and explore opportunities for additional business.
Develop account management plans to strengthen customer loyalty and increase revenue from existing accounts.
Develop account management plans to strengthen customer loyalty and increase revenue from existing accounts.
B. Sales and Business Development
Identify and pursue new business opportunities within Uganda's industrial and manufacturing sectors.
Identify and pursue new business opportunities within Uganda's industrial and manufacturing sectors.
Develop sales strategies and account plans to achieve assigned revenue and profitability targets.
Develop sales strategies and account plans to achieve assigned revenue and profitability targets.
Prepare quotations, proposals, tenders, and commercial offers in collaboration with technical and procurement teams.
Prepare quotations, proposals, tenders, and commercial offers in collaboration with technical and procurement teams.
Negotiate pricing, contracts, delivery schedules, and service agreements within approved company guidelines.
Negotiate pricing, contracts, delivery schedules, and service agreements within approved company guidelines.
Monitor market trends, competitor activities, and customer demand to identify opportunities for business growth.
Monitor market trends, competitor activities, and customer demand to identify opportunities for business growth.
C. Customer Needs Assessment and Technical Coordination
Work closely with engineering, production, and technical teams to understand client specifications and recommend appropriate solutions.
Work closely with engineering, production, and technical teams to understand client specifications and recommend appropriate solutions.
Coordinate the development of customized industrial products and solutions based on customer requirements.
Coordinate the development of customized industrial products and solutions based on customer requirements.
Ensure client expectations regarding product specifications, quality, delivery timelines, and after-sales support are communicated clearly.
Ensure client expectations regarding product specifications, quality, delivery timelines, and after-sales support are communicated clearly.
Facilitate technical presentations, product demonstrations, and customer consultations where necessary.
Facilitate technical presentations, product demonstrations, and customer consultations where necessary.
D. Customer Service and Relationship Management
Respond promptly to customer inquiries, complaints, and requests for assistance.
Respond promptly to customer inquiries, complaints, and requests for assistance.
Coordinate with relevant departments to resolve delivery issues, product concerns, and service complaints.
Coordinate with relevant departments to resolve delivery issues, product concerns, and service complaints.
Monitor customer satisfaction and implement appropriate follow-up actions.
Monitor customer satisfaction and implement appropriate follow-up actions.
Maintain regular communication with clients regarding new products, product improvements, and available industrial solutions.
Maintain regular communication with clients regarding new products, product improvements, and available industrial solutions.
Support contract renewals and identify opportunities for repeat orders and long-term supply agreements.
Support contract renewals and identify opportunities for repeat orders and long-term supply agreements.
E. Sales Planning and Performance Monitoring
Prepare annual and quarterly account plans, sales forecasts, and customer development strategies.
Prepare annual and quarterly account plans, sales forecasts, and customer development strategies.
Monitor sales performance against targets and recommend corrective actions where necessary.
Monitor sales performance against targets and recommend corrective actions where necessary.
Maintain accurate records of customer interactions, quotations, orders, contracts, and sales opportunities in the customer relationship management (CRM) system or other approved tools.
Maintain accurate records of customer interactions, quotations, orders, contracts, and sales opportunities in the customer relationship management (CRM) system or other approved tools.
Prepare periodic reports on account performance, revenue growth, pipeline opportunities, and customer retention.
Prepare periodic reports on account performance, revenue growth, pipeline opportunities, and customer retention.
Monitor outstanding customer payments in collaboration with the finance team and follow up on overdue accounts in accordance with company policies.
Monitor outstanding customer payments in collaboration with the finance team and follow up on overdue accounts in accordance with company policies.
F. Internal Coordination and Reporting
Collaborate with production and operations teams to ensure customer orders are delivered according to agreed specifications and timelines.
Collaborate with production and operations teams to ensure customer orders are delivered according to agreed specifications and timelines.
Coordinate with procurement and stores teams to confirm the availability of materials and products required to fulfil customer orders.
Coordinate with procurement and stores teams to confirm the availability of materials and products required to fulfil customer orders.
Work with finance teams to ensure accurate invoicing and compliance with approved credit terms.
Work with finance teams to ensure accurate invoicing and compliance with approved credit terms.
Provide management with customer feedback, market intelligence, and recommendations for improving products and services.
Provide management with customer feedback, market intelligence, and recommendations for improving products and services.
Ensure compliance with company sales policies, contractual obligations, and ethical business practices.
Ensure compliance with company sales policies, contractual obligations, and ethical business practices.