The Key Account Manager is responsible for managing a portfolio of large, complex and/or strategically important employer schemes and broker relationships. The role is focused on strategic account ownership, retention, growth, and longterm partnership development, positioning Discovery as a trusted advisor and preferred employee benefits partner.
The Key Account Manager provides seniorlevel oversight across servicing, renewals, and client engagement, driving proactive interventions, identifying growth opportunities, and ensuring a consistently highquality client experience across the full value chain.
Areas of responsibility may include but not limited to
Manage and own a portfolio of large, complex and/or highvalue employer schemes in line with the Account Management segmentation model.
Act as the senior relationship owner for key brokers and employers, building trusted, longterm partnerships.
Develop, execute, and maintain strategic account plans, including retention strategies, growth opportunities, and engagement roadmaps.
Proactively manage scheme risk, renewals, benefit enhancements, and escalations, ensuring early identification and mitigation of potential issues.
Lead and oversee complex queries and escalations, coordinating across Client Relationship Partners (CRPs), operational teams, and specialist functions.
Deliver highquality, insightdriven reporting, analysis, and recommendations to brokers and employers.
Facilitate and lead strategic client and broker engagements, including quarterly and annual reviews, workshops, and executivelevel discussions.
Play a key role in client retention and growth initiatives, including crosssell and upsell opportunities across the CEB value proposition.
Partner closely with Business Integration, Analytics, Actuarial, Technical Marketing, and Operations teams to deliver integrated, valueadding solutions.
Provide guidance, coaching, and support to Account Managers and Junior Account Managers where required.
Contribute to the continuous improvement of account management frameworks, processes, and service models.
Maintain strong awareness of industry trends, regulatory developments, and market dynamics impacting clients and schemes.
Personal Attributes
Highly developed relationshipbuilding and stakeholder management skills
Strong strategic thinking and commercial acumen
Confident, credible communicator at senior and executive levels
Proactive, solutionsfocused, and outcome driven
High level of accountability and ownership
Ability to manage complexity, ambiguity, and competing priorities
Strong influencing and negotiation skills
Mentorship mindset with the ability to lead through influence
Resilient and adaptable in a fastpaced environment
Education and Experience
National Senior Certificate (Matric)
Diploma, Advanced Diploma, bachelor's degree, BCom, Business Management, Marketing, Finance, Employee Benefits, Insurance, Financial Planning, Commerce, or related field (advantageous)