Operations

Key Account Manager

Alfred and Victoria Associates (7 Openings)·Unknown, Nigeria·Full Time·Contract
OperationsdirectorFull TimeContract
-

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.

We are recruiting to fill the position below:

Job Title: Key Account Manager

Locations: Abuja (FCT), Anambra, Imo, Rivers, Akwa-Ibom, Oyo and Cross-River Employment Type: Full-time Industry: Hospitals & Chain Pharmacy Stores Reports to: Regional Manager

Summary of the Role

The Key Account Manager drives revenue growth and market share by building long-term strategic relationships with hospitals, government health establishments, and major pharmacy chains.

This role focuses on winning tenders, securing prime retail shelf space, and leading a team of Medical Sales Representatives to ensure 100% product availability, visibilty and flawless in-store execution.

Key Responsibilities

Identify, map, and secure new sales opportunities within hospitals, clinics, government healthcare facilities and chain pharmacy outlets.

Direct and mentor assigned Medical Sales Representatives in ensuring execution of marketing codes, daily Focused Detailing Rounds engagements, organizing clinical presentations, hospital and in-store meetings to drive brand recommendations from doctors, pharmacists, pharmacist assistants, nurses, laboratory scientists.

Oversee the execution of in-store pharmacy activations, health days, and consumer engagement activities led by the field team.

Negotiate and maintain prime, eye-level shelf space for all company's products across all pharmacy chains with targeted promotional campaigns, premium point-of-sale materials and in-store marketing support.

Ensure zero stock-outs, and 100% shelf presence of all company’s field products in key stores.

Lead end-to-end tender submissions, negotiate contract terms, and oversee rigorous contract performance and compliance.

Cultivate long-term strategic partnerships with healthcare administrative officers, hospital management, procurement heads, and key opinion leaders (KOLs).

Manage and coach Medical Sales Representatives to ensure high performance, discipline, and target achievement.

Partner with the marketing team to translate brand initiatives into flawless in-store execution and commercial product launches.

Continuously track retail pricing, stock rotation, and competitor activities to safeguard market share.

Conduct regular field visits to coach staff, audit compliance, and ensure peak commercial execution.

Key Performance Indicators (KPIs)

Total volume and revenue growth across assigned hospitals and pharmacy chains.

Percentage of shelf space secured for company's Field products vs. competitors.

Percentage of bids and tenders won and corporate contracts renewed.

Success rate of field activations and marketing codes execution by subordinates.

Job Requirements

Bachelor’s Degree in Pharmacy (B.Pharm), Pharmacology, or related Biomedical Sciences.

Minimum of 4 years in pharmaceutical or nutraceutical sales, with at least 2 years managing institutional accounts or pharmacy chains.

Competence in utilizing sales metrics, market data, and promotional ROI to make business-critical decisions.

Required Competencies & Skills:

Strategic account management, and business development.

Mastery of institutional procurement systems, public/private tender lifecycles, and compliance frameworks.

Proven ability to negotiate high-stakes products listings, pricing tiers, and retail merchandising agreements.

Elite communication skills to influence decision-makers at both medical and corporate executive levels.

Competence in utilizing sales metrics, market data, and promotional ROI to make business-critical decisions

Existing relationships with hospital procurement officers, health boards, and pharmacy chain category buyers.

Strong negotiation, contract/tender management, team leadership, and data analysis.

Apply Now

At a glance

Company

Alfred and Victoria Associates (7 Openings)

Location

Unknown, Nigeria

Employment

Full Time

Work style

Contract

Experience

director

Valid until

Not specified

Created

October 30, 2026

More opportunities

Similar roles you might like

Logistics & Supply Chain Manager (import & Export)

Fembol Group

Nigeria, nigeria

full-time

Role Summary The Logistics Manager is responsible for overseeing and coordinating Fembol Group's logistics and freight operations, ensuring efficient service delivery, regulatory compliance, customer satisfaction, documentation completeness and operational profitability. The Logistics Manager is accountable for overall service delivery, team performance, regulatory coordination, and operational efficiency. The role provides leadership and supervision to the Key Account Managers, NAFDAC Regulatory Officer, the Shipping and Delivery Order Process, and Import and Export Operations following strict clearing timelines, ensuring that client requirements are met, shipments are processed within agreed timelines, regulatory approvals are obtained, and operational activities comply with applicable laws, company policies, and standard operating procedures (SOPs). Key Responsibilities Logistics and Operations Management: Oversee the company's import, export, freight forwarding, clearing, and related logistics operations to ensure timely and efficient service delivery. Coordinate end-to-end shipment activities, from customer instruction and documentation to regulatory approvals, cargo clearance, delivery, and final closure. Monitor shipment progress, identify operational bottlenecks, and implement corrective actions to minimise delays, demurrage, penalties, and avoidable costs. Ensure proper coordination among the Documentation, Shipping, Clearing, Haulage, and other relevant teams. Establish and monitor operational procedures, turnaround times, service standards, and performance targets. Ensure accurate operational records, shipment tracking, and timely management reporting. Drive the effective adoption and utilisation of the company's logistics technology and operational systems, including Hauliin where applicable. Key Account Management and Client Service Relations: Supervise and coordinate the activities of Key Account Managers to ensure effective management of assigned client accounts. Ensure Key Account Managers maintain regular communication with clients, provide timely shipment updates, and promptly resolve service-related issues. Monitor customer satisfaction, account performance, service delivery, and client retention. Ensure customer requests, complaints, and escalations are addressed promptly and professionally. Review account plans, client reports, service performance, and opportunities for business growth. Work with the Commercial team to identify opportunities to expand existing accounts, improve revenue, and strengthen client relationships. Ensure accurate client billing inputs, timely submission of supporting documents, and effective follow-up on outstanding operational and service-related issues. Monitor Key Account Managers' KPIs and provide coaching, guidance, and performance feedback. Regulatory Compliance and NAFDAC Operations: Supervise the NAFDAC Regulatory Officer to ensure timely processing of applicable permits, approvals, inspections, and product or shipment releases. Oversee regulatory activities relating to NAFDAC and coordinate with the relevant personnel responsible for SON, SONCAP, and other applicable regulatory requirements. Ensure regulatory documentation is complete, accurate, properly filed, and submitted within required timelines. Monitor the status of regulatory applications, product registrations where applicable, shipment inspections, sampling, and release processes. Maintain effective working relationships with relevant regulatory agencies, inspection officers, and other stakeholders through authorised company channels. Ensure clients receive timely updates on regulatory requirements, outstanding documentation, approval status, and potential shipment delays. Identify regulatory risks and ensure appropriate preventive and corrective actions are implemented. Ensure compliance with applicable laws, company policies, ethical standards, and anti-bribery requirements in all regulatory engagements. Import and Export Operations: Supervise import and export operations to ensure compliance with customs procedures, shipping requirements, and applicable regulatory standards. Oversee the preparation, verification, submission, and processing of import and export documentation. Ensure effective coordination of Form M, PAAR, customs declarations, shipping documents, permits, and other applicable trade documentation. Monitor shipment schedules, vessel and cargo movements, customs clearance, delivery timelines, and export documentation requirements. Coordinate with shipping lines, airlines, freight partners, clearing agents, customs liaison officers, transporters, and other service providers. Ensure export shipments meet applicable customs, destination-country, and regulatory requirements before dispatch. Monitor operational costs, identify cost-saving opportunities, and ensure expenditure remains within approved budgets. Resolve shipment discrepancies, documentation issues, customs queries, and other operational challenges promptly. Ensure shipment files are properly maintained and closed out with the necessary supporting documents. Team Leadership and Performance Management: Set clear objectives, responsibilities, and KPIs for direct reports and monitor performance against agreed targets. Conduct regular performance reviews and operational meetings to assess progress, address challenges, and improve productivity. Provide coaching, training, and guidance to strengthen employees' technical competence, customer service, and problem-solving capabilities. Promote collaboration and accountability across the Key Account Management, Regulatory, Import, and Export functions. Ensure team members adhere to company policies, reporting timelines, operational procedures, and professional standards. Identify staffing, training, and resource requirements and make appropriate recommendations to management. Cost Control, Risk Management, and Reporting: Monitor operational expenditure, service provider costs, and shipment-related charges to ensure cost efficiency. Review and escalate unusual costs, penalties, demurrage, documentation errors, and other avoidable operational losses. Ensure operational risks are identified early and appropriate mitigation measures are implemented. Prepare and submit periodic management reports covering shipment performance, client service delivery, regulatory status, operational costs, team performance, and outstanding issues. Maintain accurate records to support invoicing, reconciliation, audits, compliance reviews, and management decision-making. Recommend improvements to operational processes, service quality, turnaround times, and overall business performance. Qualifications and Experience Bachelor's Degree in Logistics and Supply Chain Management, Transport Management, Business Administration, or a related discipline. Relevant professional certifications in logistics, supply chain management, freight forwarding, or international trade will be an advantage. At least seven (7) years of relevant experience in logistics, freight forwarding, import and export operations, or supply chain management. Demonstrable experience supervising teams and coordinating multiple operational functions. Practical knowledge of Nigerian customs procedures, international shipping documentation, and relevant regulatory requirements, including NAFDAC and SON. Experience in customer relationship management, operational reporting, cost control, and performance monitoring. Proficiency in Microsoft Office and logistics management systems. Required Competencies: Strong leadership and people management skills. Excellent organisational and coordination abilities. Strong customer service and stakeholder management skills. Sound knowledge of import and export processes and regulatory compliance. Analytical thinking, problem-solving, and decision-making skills. Strong communication, negotiation, and conflict-resolution skills. High attention to detail and commitment to documentation accuracy. Financial awareness and cost-management capability. Integrity, accountability, adaptability, and results orientation.

17 hours ago

Logistics & Supply Chain Manager (import & Export)

Fembol Investments Limited

Lagos, nigeria

full-time

Fembol Group is a leading provider of comprehensive shipping, freight, and forwarding solutions. We specialize in delivering reliable and cost-effective logistics services to businesses globally. Our commitment to excellence, innovation, and customer satisfaction has positioned us as a key player in the logistics industry. We are recruiting to fill the position below: Job Position: Logistics & Supply Chain Manager (Import & Export) Job Location: Apapa, Lagos Employment Type: Full-time Role Summary The Logistics Manager is responsible for overseeing and coordinating Fembol Group’s logistics and freight operations, ensuring efficient service delivery, regulatory compliance, customer satisfaction, documentation completeness and operational profitability. The Logistics Manager is accountable for overall service delivery, team performance, regulatory coordination, and operational efficiency. The role provides leadership and supervision to the Key Account Managers, NAFDAC Regulatory Officer, the Shipping and Delivery Order Process, and Import and Export Operations following strict clearing timelines, ensuring that client requirements are met, shipments are processed within agreed timelines, regulatory approvals are obtained, and operational activities comply with applicable laws, company policies, and standard operating procedures (SOPs). Key Responsibilities Logistics and Operations Management: Oversee the company’s import, export, freight forwarding, clearing, and related logistics operations to ensure timely and efficient service delivery. Coordinate end-to-end shipment activities, from customer instruction and documentation to regulatory approvals, cargo clearance, delivery, and final closure. Monitor shipment progress, identify operational bottlenecks, and implement corrective actions to minimise delays, demurrage, penalties, and avoidable costs. Ensure proper coordination among the Documentation, Shipping, Clearing, Haulage, and other relevant teams. Establish and monitor operational procedures, turnaround times, service standards, and performance targets. Ensure accurate operational records, shipment tracking, and timely management reporting. Drive the effective adoption and utilisation of the company’s logistics technology and operational systems, including Hauliin where applicable. Key Account Management and Client Service Relations: Supervise and coordinate the activities of Key Account Managers to ensure effective management of assigned client accounts. Ensure Key Account Managers maintain regular communication with clients, provide timely shipment updates, and promptly resolve service-related issues. Monitor customer satisfaction, account performance, service delivery, and client retention. Ensure customer requests, complaints, and escalations are addressed promptly and professionally. Review account plans, client reports, service performance, and opportunities for business growth. Work with the Commercial team to identify opportunities to expand existing accounts, improve revenue, and strengthen client relationships. Ensure accurate client billing inputs, timely submission of supporting documents, and effective follow-up on outstanding operational and service-related issues. Monitor Key Account Managers’ KPIs and provide coaching, guidance, and performance feedback. Regulatory Compliance and NAFDAC Operations: Supervise the NAFDAC Regulatory Officer to ensure timely processing of applicable permits, approvals, inspections, and product or shipment releases. Oversee regulatory activities relating to NAFDAC and coordinate with the relevant personnel responsible for SON, SONCAP, and other applicable regulatory requirements. Ensure regulatory documentation is complete, accurate, properly filed, and submitted within required timelines. Monitor the status of regulatory applications, product registrations where applicable, shipment inspections, sampling, and release processes. Maintain effective working relationships with relevant regulatory agencies, inspection officers, and other stakeholders through authorised company channels. Ensure clients receive timely updates on regulatory requirements, outstanding documentation, approval status, and potential shipment delays. Identify regulatory risks and ensure appropriate preventive and corrective actions are implemented. Ensure compliance with applicable laws, company policies, ethical standards, and anti-bribery requirements in all regulatory engagements. Import and Export Operations: Supervise import and export operations to ensure compliance with customs procedures, shipping requirements, and applicable regulatory standards. Oversee the preparation, verification, submission, and processing of import and export documentation. Ensure effective coordination of Form M, PAAR, customs declarations, shipping documents, permits, and other applicable trade documentation. Monitor shipment schedules, vessel and cargo movements, customs clearance, delivery timelines, and export documentation requirements. Coordinate with shipping lines, airlines, freight partners, clearing agents, customs liaison officers, transporters, and other service providers. Ensure export shipments meet applicable customs, destination-country, and regulatory requirements before dispatch. Monitor operational costs, identify cost-saving opportunities, and ensure expenditure remains within approved budgets. Resolve shipment discrepancies, documentation issues, customs queries, and other operational challenges promptly. Ensure shipment files are properly maintained and closed out with the necessary supporting documents. Team Leadership and Performance Management: Set clear objectives, responsibilities, and KPIs for direct reports and monitor performance against agreed targets. Conduct regular performance reviews and operational meetings to assess progress, address challenges, and improve productivity. Provide coaching, training, and guidance to strengthen employees’ technical competence, customer service, and problem-solving capabilities. Promote collaboration and accountability across the Key Account Management, Regulatory, Import, and Export functions. Ensure team members adhere to company policies, reporting timelines, operational procedures, and professional standards. Identify staffing, training, and resource requirements and make appropriate recommendations to management. Cost Control, Risk Management, and Reporting: Monitor operational expenditure, service provider costs, and shipment-related charges to ensure cost efficiency. Review and escalate unusual costs, penalties, demurrage, documentation errors, and other avoidable operational losses. Ensure operational risks are identified early and appropriate mitigation measures are implemented. Prepare and submit periodic management reports covering shipment performance, client service delivery, regulatory status, operational costs, team performance, and outstanding issues. Maintain accurate records to support invoicing, reconciliation, audits, compliance reviews, and management decision-making. Recommend improvements to operational processes, service quality, turnaround times, and overall business performance. Qualifications and Experience Bachelor’s Degree in Logistics and Supply Chain Management, Transport Management, Business Administration, or a related discipline. At least seven (7) years of relevant experience in logistics, freight forwarding, import and export operations, or supply chain management. Relevant professional certifications in logistics, supply chain management, freight forwarding, or international trade will be an advantage. Demonstrable experience supervising teams and coordinating multiple operational functions. Practical knowledge of Nigerian customs procedures, international shipping documentation, and relevant regulatory requirements, including NAFDAC and SON. Experience in customer relationship management, operational reporting, cost control, and performance monitoring. Proficiency in Microsoft Office and logistics management systems. Required Competencies: Strong leadership and people management skills. Excellent organisational and coordination abilities. Strong customer service and stakeholder management skills. Sound knowledge of import and export processes and regulatory compliance. Analytical thinking, problem-solving, and decision-making skills. Strong communication, negotiation, and conflict-resolution skills. High attention to detail and commitment to documentation accuracy. Financial awareness and cost-management capability. Integrity, accountability, adaptability, and results orientation.

19 hours ago

Area Sales Manager, Corporate

Dangote

Lagos, nigeria

full-time

Industry: Cement / Building Materials Reports To: Deputy Head, Corporate Sales Job Purpose The Corporate Area Sales Manager is responsible for driving bulk cement sales across a defined region, with a focus on corporate clients, large-scale projects, and key accounts. The role combines strategic oversight, team leadership, and direct account management to achieve revenue growth, expand market share, and strengthen long-term partnerships within the construction ecosystem. Key Responsibilities Sales Strategy & Revenue Growth: Develop and execute area-specific sales strategies to achieve volume and revenue targets. Drive corporate and project-based sales, including major construction firms, developers, and government contracts. Identify and secure high-value projects and long-term supply agreements. Ensure alignment between area sales plans and national business objectives. Key Account & Corporate Client Management: Manage a portfolio of strategic corporate accounts across the area/regions. Build strong relationships with contractors, consultants, developers, and procurement teams. Lead negotiations for large-volume contracts and framework agreements. Ensure high levels of customer retention, satisfaction, and repeat business. Team Leadership & Capability Development: Lead, manage, and coach a team of Corporate Sales Representatives / Key Account Managers. Set clear performance targets and monitor team productivity. Conduct regular field visits, performance reviews, and coaching sessions. Drive a high-performance sales culture focused on execution and accountability. Market Development & Intelligence: Identify emerging construction projects and position the company as a preferred supplier. Monitor competitor activities, pricing trends, and market dynamics. Provide actionable insights to senior management to support decision-making. Drive initiatives to grow presence in underserved or strategic markets. Pricing, Negotiation & Commercial Management: Develop and implement pricing strategies within approved frameworks. Negotiate complex, high-value deals while ensuring profitability and margin protection. Evaluate credit risks and collaborate with finance on customer payment terms. Distribution & Supply Coordination: Collaborate with logistics and plant teams to ensure consistent product availability and timely delivery. Manage demand planning and forecasting for corporate clients and projects. Ensure efficient coordination between sales, operations, and supply chain functions. Performance Monitoring & Reporting: Track and analyze key performance indicators (KPIs) across the region. Prepare weekly, monthly, and quarterly sales performance reports. Use data analytics to identify performance gaps and implement corrective actions. Key Performance Indicators (KPIs) Regional sales volume and revenue growth Corporate/project sales contribution Market share within assigned territory Number and value of secured projects/contracts Customer retention and satisfaction rates Team productivity and target achievement Qualifications & Experience Bachelor's degree in Business Administration, Marketing, Engineering, or related field Minimum of 7 - 12 years' relevant sales experience, with at least 3 - 5 years in a managerial role Proven track record in cement, building materials, or construction-related sales Strong experience in corporate/B2B and project-based selling Skills & Competencies: Technical competencies: Strategic sales planning and execution Key account management Advanced negotiation and contract management Financial/commercial acumen Data-driven decision-making Leadership competencies Team leadership and coaching Performance management Stakeholder engagement Cross-functional collaboration Behavioral Competencies: Strong results orientation and resilience High level of ownership and accountability Excellent problem-solving and decision-making skills Customer-centric mindset Ability to thrive in a fast-paced, competitive market Working Conditions: Extensive fieldwork and travel across assigned area Frequent engagement with construction sites, corporate offices, and project locations May require flexible working hours based on project timelines and client needs.

4 days ago

Key Account Officer

Moniepoint

Lagos, Nigeria

full-time

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are recruiting to fill the position below: Job Title: Key Account Officer Location: Lagos About the role As a Key Account Manager, you will be Moniepoint’s relationship owner for an assigned portfolio of important businesses. You will get to know how each customer operates, build trust with the people who make decisions, and help them get value from Moniepoint’s products. You will monitor account performance, spot risks early and coordinate the right teams to resolve issues. You will also identify opportunities to help customers grow through products that meet their needs. This is a hands-on role that combines customer engagement, field visits, commercial judgment and dependable follow-through. What you’ll get to do Build active relationships with assigned businesses and understand their locations, decision makers, priorities, product usage and revenue contribution. Maintain the required contact and visit cadence, recording material conversations, commitments and next steps. Monitor revenue, transaction activity and product usage; investigate unusual changes and raise potential risks early. Identify customer needs, introduce relevant Moniepoint products and qualify opportunities before involving product specialists. Work with Business Relationship Managers (BRMs) and internal teams to coordinate onboarding, training, product adoption and service recovery. Keep customers informed during escalations, follow through with the teams responsible and confirm that issues are resolved. Maintain accurate CRM profiles, stakeholder maps, opportunities, risks and action plans. Share useful competitor and market intelligence with your State or Regional Lead. Support local engagement for strategic accounts under the direction of their primary strategic account owner. Qualifications Bachelor’s Degree At least 3 years of experience in B2B account management, banking, fintech, payments, customer success or field sales. A track record of managing a customer portfolio and meeting commercial or service goals. Confidence working with performance data, CRM tools, structured customer meetings and field visits. A relevant tertiary qualification or equivalent practical experience. Strong communication, problem-solving and negotiation skills. The ability to take ownership of customer issues and follow through across multiple teams. Relevant Skills: Key account and relationship management Customer retention and growth Product adoption and opportunity identification Data analysis and CRM management Issue resolution and escalation Stakeholder management Field engagement and customer communication What we can offer you Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

7 days ago

Nafdac Regulatory Officer

Fembol Group

Apapa, Lagos, Nigeria

full-time

Fembol Group is a leading provider of comprehensive shipping, freight, and forwarding solutions. We specialize in delivering reliable and cost-effective logistics services to businesses globally. Our commitment to excellence, innovation, and customer satisfaction has positioned us as a key player in the logistics industry. We are recruiting to fill the position below: Job Title: NAFDAC Regulatory Officer Location: Apapa, Lagos Employment Type: Full-time Job Summary The NAFDAC Regulatory Officer is responsible for managing all regulatory documentation and approvals required for the importation and clearance of cargo regulated by the National Agency for Food and Drug Administration and Control (NAFDAC), Standards Organisation of Nigeria (SON), National Environmental Standards and Regulations Enforcement Agency (NESREA), and Nigeria Agricultural Quarantine Service (NAQS). The role ensures timely processing of permits, licences, endorsements, inspections, full releases, and regulatory approvals to facilitate seamless customs clearance while ensuring full compliance with applicable Nigerian laws and regulations. Key Responsibilities Regulatory Documentation: Process and obtain all required regulatory permits and approvals. Prepare and submit applications for: NAFDAC permits, endorsements, and Full release SON Product Certificates (PC) and SONCAP documentation (Import Permits) NESREA permits where applicable NAQS import permits and quarantine documentation Review shipping documents to ensure regulatory compliance before submission. NAFDAC permits, endorsements, and Full release SON Product Certificates (PC) and SONCAP documentation (Import Permits) NESREA permits where applicable NAQS import permits and quarantine documentation Review shipping documents to ensure regulatory compliance before submission. National Single Window (NSW) Management: Process Master Documents on the National Single Window platform. Process Consignment References for regulated shipments. Monitor approval status and promptly resolve system or validation issues. Liaise with regulatory agencies to expedite approvals for endorsement and full release. Shipment Compliance: Review Proforma Invoices, Commercial Invoices, Packing Lists, Bills of Lading, and Certificates of Origin for compliance. Verify HS Codes and confirm regulatory requirements applicable to each commodity. Ensure shipments comply with import regulations before arrival. Regulatory Liaison: Maintain effective relationships with: NAFDAC SON NESREA NAQS Nigeria Customs Service Federal Ministry of Environment (where applicable) Attend inspections and regulatory meetings. Follow up on pending approvals and resolve regulatory issues promptly. Strong relationship with all regulatory agencies Operational Support: Advise Operations and Key Account Managers on regulatory requirements. Provide regulatory guidance during Form M and PAAR processing. Support Customs clearance teams in resolving regulatory-related delays. Escalate complex regulatory issues to Management promptly. Client Management: Communicate regulatory requirements to clients. Advise clients on documents required before shipment. Provide regular status updates on permit processing and regulatory approvals. Respond promptly to client enquiries relating to regulatory compliance. Compliance Monitoring: Monitor changes in import regulations and government policies. Maintain records of permits, approvals, and regulatory correspondence. Ensure compliance with company SOPs and statutory requirements. Recommend improvements to regulatory processes. Reporting: Prepare daily, weekly, and monthly reports on: Pending approvals Regulatory turnaround times Outstanding documentation Shipment status Compliance issues Regulatory performance metrics Job Requirements Bachelor’s degree or HND in Logistics and Supply Chain Management, Transport Management, Business Administration, International Trade, Economics, or a related field. 5–7years of relevant experience in regulatory compliance, customs clearing, freight forwarding, shipping documentation, or import/export operations. Proven hands-on experience processing NAFDAC, SON, NESREA, and/or NAQS permits, approvals, endorsements, inspections, and full releases. Strong practical knowledge of Nigerian import regulations, customs clearance procedures, and regulatory requirements for controlled and regulated commodities. Experience using the National Single Window (NSW) platform, including processing Master Documents and Consignment References. Good understanding of Form M, PAAR, SONCAP, Product Certificates (PC), import permits, and other relevant import documentation. Strong existing or demonstrated ability to build and maintain professional relationships with NAFDAC, SON, NESREA, NAQS, Nigeria Customs Service, and other relevant government agencies. Experience handling food, pharmaceuticals, chemicals, agricultural products, cosmetics, industrial products, or other regulated commodities. Familiarity with NAFDAC full release processes, SONCAP requirements, NAQS quarantine procedures, and NESREA environmental compliance requirements.

7 days ago

Billing & Revenue Assurance Executive

Layer3

Lagos, Nigeria

full-time

Layer3 is one of the fastest growing network and security infrastructure companies in West Africa, providing award-winning services, including managed and cloud services, network security, IT infrastructure management, virtualization and mobile device management solutions. Our unique model integrates best-of-breed technologies from global leaders such as Juniper Networks, Blue Coat, Polycom, AirWatch, F5, Extreme Networks and VMware, coupled with our next-generation metro fiber networks, to offer unparalleled services and after sales support to some of the most demanding customers. We are recruiting to fill the position below: Job Title: Billing & Revenue Assurance Executive Location: Lagos Job Summary The Billing Revenue Assurance Executive is responsible for the verification of the end-to-end operational process completeness, accuracy, and data integrity of the capture, recording, billing, and reporting of all revenue-producing activities or transactions from sales and marketing through collection, and account receivables. The job holder is responsible for identifying areas of improvement in company revenues and margins. Through analysis and creation of new audits and reports, the Senior Revenue Assurance Executive ensures accurate billing to customers and optimal costs from vendors. Job Responsibilities Responsible for the invoice generation process for customers in line with the contractual agreement. Ensures the Delivery/submission of all invoices monthly, Quarterly, annually etc. by email, courier, and physical hard copy delivery. Oversees the administration of revenue Assurance Module on the ERP Liaison with sales and Key account Managers on new businesses, changes and to resolve outstanding queries. Tracking and reporting of Connectivity activities, such as activation of new link, upgrade and downgrade, suspension and terminated links. Liaising and Reconciliation of due invoices with Client and Internal customers (Sales, Project, service delivery and legal team). Responsible for Collection of all payment for all invoices submitted, reconcile receipt against invoice submitted and acknowledge receipt. Oversees Fiber to the home FTTH invoicing procedures and customer account reconciliation. Compute and submit credit notes to customers for refund on downtime experience in the periods. Monitoring debt balances to ensure reduction in debtors outstanding. Producing unit reports and updating records. Custodian of the credit policy for the institution Perform audit and control setting Identify loopholes and share risk aversion methods and cost savings Conduct follow-up audit on credit related matters Determine ways to cut costs and improve profitability Prepare audit reports and recommendation. Job Requirements Bachelor’s Degree / Masters Degree in Accounting, Finance or any other related courses. Minimum 5 years experience IN Revenue Assurance/Billing/Audit Chartered status in Accounting (ACA OR ACCA) Experience in revenue assurance, billing process and ability to document such process. Experience in audit processes and procedures. Industry knowledge of relevant solutions sets, product line specifications, performance criteria and applications. Excellent time management, particularly the ability to effectively prioritize and execute tasks in line with business objectives Proficient with Microsoft Office suite.

10 days ago