Key Duties & ResponsibilitiesDuties and responsibilities at this level will involve:
Key Duties & Responsibilities
Taking oral dictation.
Using eoffice to research and process data.
Operating office equipment.
Attending to visitors/clients.
Handling telephone calls.
Handling customer inquiries and complaints.
Coordinating schedules of meetings and appointments.
Coordinating travel arrangements.
Ensuring security of office records, equipment, and documents including classified materials.
Ensuring security, integrity, and confidentiality of information.
Maintaining an uptodate filing system in the office.
Preparing responses to routine correspondence.
Managing office protocol and etiquette.
Guiding and supervising other office administrative services personnel.
Maintaining office diary, appointments, and travel itineraries.
Coordinating schedules of meetings.
Supervising office cleanliness.Person SpecificationFor appointment to this grade, a candidate must have:
Person Specification
Bachelor’s degree in Secretarial Studies or Bachelor of Business and Office Management, or its equivalent qualification from a recognized institution.
OR Bachelor’s degree in Social Sciences plus a Diploma in Secretarial Studies from a recognized institution.