Job Summary
Job Summary
The ICT Administrator is responsible for providing technical ICT support and ensuring the reliability, security and availability of systems, applications and technology infrastructure at the Thika Processing Plant.
The role supports business continuity and operational efficiency through effective ICT infrastructure management, user support, cybersecurity implementation and administration of production-related technologies.Key ResponsibilitiesICT Infrastructure and Network Administration
Key Responsibilities
Maintain and support LAN, WAN, Wi-Fi and internet connectivity across the processing plant.
Monitor, maintain and troubleshoot network devices, switches, firewalls and related ICT infrastructure.
Support server infrastructure, backup systems and disaster recovery processes.
Ensure availability, performance and security of ICT systems and services.End-User Support and Technical Services
Provide first-line and second-line technical support to users across the plant.
Install, configure, maintain and troubleshoot computers, printers, scanners, mobile devices and related ICT equipment.
Manage user accounts, access permissions and Microsoft 365 services.
Maintain accurate ICT asset inventories, technical documentation and support records.
Escalate complex technical issues and coordinate resolution with Group ICT teams and external vendors.Production Systems and Business Applications
Provide technical support for ERP systems, including Microsoft Dynamics 365 Business Central.
Support ICT systems integrated with production operations, including weighing scales, barcode scanners, labelling systems and related technologies.
Collaborate with production, engineering, quality assurance and operations teams to resolve ICT-related issues.
Support implementation, testing and rollout of new systems, applications and technology improvements.
Liaise with application vendors to troubleshoot integration and system performance challenges.ICT Security and Compliance
Implement and monitor ICT security policies, endpoint protection controls and user access controls.
Support cybersecurity awareness initiatives, patch management and vulnerability (adsbygoogle=window.adsbygoogle||[]).push({});remediation activities.
Monitor backup processes and support system recovery and business continuity activities.
Ensure compliance with ICT policies, data protection requirements and established procedures.Operational Systems and Vendor Management
Support and maintain CCTV systems, biometric access control systems, attendance systems and IP telephony solutions.
Coordinate ICT maintenance, repairs and installations with approved service providers.
Monitor ICT service performance and ensure timely resolution of incidents.
Identify opportunities to improve operational efficiency through technology and automation.QualificationsApplicants should possess:
Qualifications
A Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related field.Experience
Experience
At least five (5) years of relevant hands-on ICT support and infrastructure administration experience.
Experience supporting ICT operations in a manufacturing, processing or industrial environment will be a strong advantage.
Practical experience in networking, server administration, Windows operating systems and ICT troubleshooting.
Experience administering Microsoft 365, Active Directory and user access management.
Experience supporting ERP systems, preferably Microsoft Dynamics NAV or Microsoft Dynamics 365 Business Central.
Experience supporting production technologies such as weighing scales, barcode scanners, label printers and industrial system integrations will be an added advantage.Professional Certifications
Professional Certifications
Professional certifications such as Microsoft, CompTIA, Cisco or Fortinet certifications will be an added advantage.Required Competencies
Required Competencies
ICT infrastructure and network administration skills.
Technical troubleshooting and problem-solving abilities.
Microsoft 365 and Active Directory administration skills.
Cybersecurity and information security awareness.
ERP systems support knowledge.
Strong analytical and diagnostic skills.
Communication and interpersonal skills.
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