Key Responsibilities
Sales & Business Development:
- Identify and develop new sales opportunities and potential customers.
- Promote the company's tempered glass and related products to prospective customers.
- Visit construction sites, offices, showrooms, companies, and other potential client locations when required.
- Generate leads through telephone calls, referrals, networking, social media, and field visits.
- Follow up on leads, quotations, enquiries, and prospective customers.
- Assist in achieving monthly and quarterly sales targets.
- Maintain a database of prospective and existing customers.
Customer Relationship Management:
- Build and maintain professional relationships with customers.
- Understand customers' requirements and recommend suitable products.
- Respond promptly to customer enquiries and complaints.
- Follow up with customers after sales to ensure satisfaction.
- Maintain regular communication with contractors, builders, architects, interior designers, dealers, and other relevant stakeholders.
- Develop good knowledge of the company's glass products, specifications, applications, and pricing.
- Explain product features and benefits to customers accurately.
- Keep up to date with developments in the glass, building, construction, and interior-design industries.
Sales Documentation & Reporting:
- Prepare and submit quotations and sales-related documents as directed.
- Maintain accurate records of customer enquiries, leads, sales, and follow-ups.
- Submit daily/weekly sales activity reports to the Sales Manager.
- Monitor pending orders and follow up where necessary.
- Communicate customer requirements accurately to the relevant internal departments.
- Identify new market opportunities and potential customer segments.
- Monitor competitors' products, pricing, and activities.
- Provide feedback to management regarding customer needs and market trends.
- Identify potential construction projects and businesses that may require glass products.
- Work closely with the production, accounts, logistics, and administrative teams to ensure smooth order processing and delivery.
- Escalate customer issues and special requests to the appropriate department.
- Participate in sales meetings, training, and company activities.
Key Performance Indicators (KPIs)
The Junior Sales Officer may be assessed based on:
- Monthly sales achieved.
- Number of new customers acquired.
- Number of qualified leads generated.
- Customer follow-up effectiveness.
- Conversion of enquiries to sales.
- Customer retention and satisfaction.
- Number of site/client visits conducted.
- Accuracy and timeliness of sales reports.
- Contribution to overall departmental sales targets.
Qualifications & Requirements
- OND, HND, B.Sc. or equivalent qualification in Marketing, Business Administration, Sales, or a related field.
- 0 - 2 years of sales experience; fresh graduates with strong communication and sales abilities may be considered.
- Experience in the construction, building materials, glass, aluminium, interior design, or related industry is an advantage.
- Good communication and interpersonal skills.
- Strong customer service and negotiation skills.
- Ability to meet sales targets and work with minimal supervision.
- Good knowledge of Lagos and ability to travel for customer visits when required.
- Basic computer literacy, especially Microsoft Word and Excel.
- Ability to prepare simple sales reports and maintain customer records.
- Must be confident, presentable, proactive, and result-oriented.
- Communication skills
- Customer relationship management
- Negotiation and persuasion
- Lead generation
- Sales and marketing
- Networking
- Problem-solving
- Time management
- Teamwork
- Basic computer skills
- Product presentation
- The role involves both office and field work.
- The Junior Sales Officer may be required to visit construction sites, customer offices, project locations, and other business premises within Lagos and occasionally outside Lagos.