Engineering

Junior Noc Engineer

CIC Insurance·Nairobi, kenya·Full Time·Internship
EngineeringFull TimeInternship
-Closes Nov 12, 2026

About the Role

Reporting to the Service Reliability Manager, the Junior NOC Engineer will be responsible for day-to-day monitoring and first-line operational support of network, infrastructure, and technology services. The role focuses on event monitoring, incident detection, initial troubleshooting, escalation, and ensuring operational procedures are followed.

Key Responsibilities:

  • Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.
  • Perform first-level troubleshooting and resolution of common incidents.
  • Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.
  • Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.
  • Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.
  • Execute routine health checks and operational checklists.
  • Support implementation of approved changes and perform post-change monitoring.
  • Maintain accurate incident records, shift reports, and operational logs.
  • Follow documented procedures, runbooks, and recovery guides.
  • Assist in disaster recovery and business continuity testing activities.
  • Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.
  • Support service restoration activities during incidents.
  • Escalate potential risks and service-impacting events promptly

Who We're Looking For

Essential Knowledge/Skills and Experience Required:

  • Bachelor's Degree in Information Technology, Computer Science, Telecommunications, or related field.
  • 2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.

Key Skills & Competencies

  • Network monitoring tools (Grafana, Prometheus, Datadog, Nagios.
  • Basic networking concepts: TCP/IP, DNS, DHCP
  • Routing & Switching: VPNs, VLANs
  • Windows and Linux server administration fundamentals.
  • Incident and problem management processes.
  • Understanding of cloud environments (Azure or AWS).
  • Basic scripting knowledge (PowerShell, Bash, or Python).
  • ITSM tools such as ServiceNow or Jira Service Management.

Key skills

BA/BSc/HND
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At a glance

Company

CIC Insurance

Location

Nairobi, kenya

Employment

Full Time

Experience

Valid until

November 12, 2026

Created

November 6, 2026

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