Technical Requirements: Solid understanding of LAN and WAN networks, including technologies such as MPLS and SD-WAN. Intermediate knowledge of wireless solutions (e.g., Cisco, Unifi, Ruckus, or similar). Hands-on experience with network hardware, including routers and switches. Strong understanding of core network protocols: TCP/IP, ACLs, VPNs, Switching, STP, VRRP. Knowledge of dynamic routing protocols such as BGP, OSPF, and EIGRP. Ability to conduct network checks, use monitoring tools effectively, and respond to alerts. Ability to implement policies aligned with industry best practices. Strong documentation skills with the ability to maintain accurate and clear technical records. Familiarity with common network monitoring tools and protocols. Core Competencies: Strong analytical thinking and solid numeracy skills. Collaborative team player with excellent interpersonal abilities. Effective communicator in small group environments. Able to work independently and manage multiple priorities. Passionate, driven, and committed to producing high-quality work. Able to assess issues logically, seek assistance where necessary, and escalate appropriately. Key Responsibilities: Collaborate with third-party vendors to resolve technical issues. Participate in an on-call rotation when required. Work closely with internal and external teams to ensure operational efficiency. Keep management updated regarding network or service-related issues. Understand common security vulnerabilities, threats, and attack vectors. Continuously update skills and pursue relevant certifications. Provide consistent and reliable service in a fast-paced, dynamic environment. Minimum Requirements: Degree or diploma in Networking, Communications Networks, or N+ certification. 2-4 years' professional experience within an ISP or MSP environment. Preferred / Advantageous Certifications: Updated ITIL certification. CCNA, CCNP, MTCNA, or equivalent security certification. Fortinet, Sophos, or equivalent security systems certification.