Our client is looking for a Junior Infrastructure Support/ Helpdesk Engineer to join their technical team and gain valuable hands-on experience across networking, security, systems and voice [URL Removed] role is to be based on-site, this is a "shift work" role but if you are working the night shift you will be able to work remotely from homeThis is an excellent opportunity for a technically minded IT professional who enjoys troubleshooting, working with customers and developing their infrastructure engineering skills within a supportive technical environmentKey Responsibilities
Provide first-line and operational support for network, security, systems and voice infrastructure
Troubleshoot and resolve IT incidents and service requests using appropriate tools and processes
Assist customers and internal teams with technical issues and problem resolution
Monitor infrastructure services and manage support tickets through to resolution
Escalate more complex technical issues when required
Liaise with vendors to assist with resolving network, security, systems and voice-related faults
Assist with the configuration and maintenance of network, security and voice equipment
Support system maintenance, upgrades and infrastructure changes
Assist with equipment installations and provisioning of new services
Work alongside experienced engineers on customer and infrastructure projects
Follow established change management, configuration and security procedures
Assist with monitoring infrastructure performance, availability and capacity
Maintain accurate technical documentation and procedures
Assist with customer implementations and service handovers, including occasional site visits
Participate in a 7-day support schedule and shift rotation
Build positive relationships with customers, suppliers and internal stakeholders
2+ years' hands-on experience in an IT environment
Basic understanding of networking concepts
Some practical experience with network, systems, security or voice infrastructure
Exposure to Cisco networking technologies
Knowledge of physical network infrastructure
Experience in a customer-facing IT support role
Good troubleshooting and problem-solving abilities
Strong communication and interpersonal skills
A willingness to learn and develop within the infrastructure engineering space
Exposure to voice configurations
Exposure to firewall configurations
Basic Linux systems administration experience
Relevant IT certification(s)
Desired Skills:
Junior
Support
Helpdesk