Duties & Responsibilities
Duties & Responsibilities
Oversee all branch operations with a special focus on the barista counter.
Coordinate and supervise production and service of quality beverages and fresh bakery items.
Conduct branchlevel training to achieve coffee excellence and consistency among staff.
Manage trainee baristas through regular training, assessments, and evaluations.
Advise management on counter equipment performance and replacement needs.
Monitor branch food and beverage costs related to counter products.
Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages.
Handle customer interactions at various touch points.
Consistently follow Standard Operating Procedures (SOPs) during production.
Maintain a clean, tidy, and functional counter at all times.
Conduct daily stock take of counter products at the end of each shift.
Collaborate with team members to ensure a positive customer experience.
Ensure sufficient supply of products for sale by maintaining adequate backup.
Dispense takeaway and dinein orders promptly according to order dockets.
Arrange and maintain cleanliness of the pastry case.
Reconfirm orders placed on Vuka.
Control wastages and ensure efficiency.
Ensure availability of change and maintain shift float (adsbygoogle=window.adsbygoogle||[]).push({});money without shortages.
Close counter variances in a timely manner.
Take care of counter machines and equipment.
Ensure daily stock counts are done accurately.
Carry out any other tasks as instructed by the supervisor.Qualifications
Qualifications
Ability to think and make quick decisions under pressure.
Strong interpersonal and problemsolving abilities.
Highly responsible and reliable.
Ability to work cohesively with colleagues as part of a team.
Inhouse training in barista service.
Excellent customer care techniques and application.