Job DescriptionMain Responsibilities
Job Description
Main Responsibilities
Ensure availability and reliability of hardware, CCTV, printers and UPS systems within HQ, commissary and branches.
Support operations of all commissary systems, network/internet and connectivity between commissary and branches.
Provide enduser support for hardware, software and network problems.
Perform corrective and preventive maintenance on workstations and IT equipment.
Participate in desktop hardware upgrades and new store/system rollouts.
Maintain inventory of IT equipment under jurisdiction.
Install and customise network equipment and provide network support.
Troubleshoot network, printer and cabling problems.
Provide regular reports on application, network and system availability.
Schedule and perform hardware maintenance for computers, peripherals and printers.
Provide cabling support and daytoday administration.
Troubleshoot cabling issues and report branch requirements and needs.
Ensure all helpdesk calls/incidents are addressed within SLA response time.
Perform any other duties assigned by the Head of Department.Academic / Professional Qualifications
Academic / Professional Qualifications
B.Sc./Diploma in Electronics, Computer Science or related field.
Possess A+, N+ or MCT/MCITP certification.
Hardware and software troubleshooting skills.Functional Skills
Functional Skills
Experience with Windows Server 2003/2008 platforms, Active Directory and Windows XP environment.
Skills in troubleshooting hardware, POS, cabling and printers.
Working knowledge of WAN, LAN, cabling, hardware troubleshooting, operating systems and EPOS support.Experience
Experience