TWK Agri has the following vacancy available: IT Trainee within the IT division at Pietermaritzburg, KwaZulu-Natal.
Job Summary
This role involves providing first-line technical support to users, assisting with hardware and software troubleshooting, configuring and deploying IT equipment, and supporting basic network maintenance.
The role also involves maintaining accurate IT asset records, logging and escalating support requests, ensuring compliance with IT security requirements, and developing technical skills through ongoing training and mentorship.
Responsibilities and Duties
Provide first-line remote and technical support to users via the IT Helpdesk
Assist with troubleshooting hardware, software, printer, and connectivity issues
Log and update support tickets accurately on JIRA
Escalate complex issues to IT Technicians when required
Ensure compliance with company IT policies, standards, and security requirements
Assist with IT asset deployment
Set up, configure, and deploy desktops, laptops, printers, and mobile devices
Assist with hardware upgrades and replacements
Prepare equipment for new employees
Perform routine equipment inspections and maintenance
Assist with the installation and maintenance of network equipment
Support basic troubleshooting of Wi-Fi, switches, and network cabling
Monitor and report network faults
Maintain IT asset registers and equipment records
Assist with stock control and inventory management
Ensure all equipment is correctly labelled and recorded
Participate in technical training and mentorship programmes
Develop skills in networking, Microsoft 365, cybersecurity, IT infrastructure, and end-user support
Complete assigned training objectives and certification pathways
Qualifications and Skills
Matric / Grade 12
Certificate, Diploma, or studies towards a qualification in Information Technology, Computer Systems Engineering, Information Systems, Network Administration, or a related IT field (advantageous)
Previous IT support experience (advantageous)
Relevant internships, practical training, or academic projects (advantageous)
Basic understanding of computer hardware and peripherals