These roles are more about keeping things running, supporting users, and handling the day-to-day infrastructure than about building new systems. They are included separately because the criteria genuinely differ. Holding a technician to an engineer's standard, or the reverse, wastes everyone's time.
Responsibilities
Provide first-line support to staff, resolving everyday hardware, software, connectivity and access issues promptly and patiently.
Maintain and monitor day-to-day infrastructure, including devices, networks and basic system configuration.
Manage user access requests within defined boundaries, respecting the seriousness of sensitive systems.
Log, track and escalate issues that exceed their level, rather than tinkering blindly with things they do not fully understand.
Perform routine maintenance and setup tasks dependably, from device provisioning to basic backups and checks.
Support engineers and the team leader with operational tasks during deployments and incidents as needed.
Requirements
A foundational understanding of IT systems: networking basics, operating systems, hardware, and common troubleshooting. One to two years of relevant experience, or strong evidence of practical aptitude even if the formal experience is light.
The ability to diagnose and resolve everyday issues: connectivity, device problems, user access, basic system configuration, with a logical, patient approach to problems they have not seen before.
Basic data-handling discipline. Even at this level they may touch systems holding sensitive information, so they need to understand access boundaries and the seriousness of customer data. This is where a lot of organisations get careless, and exactly where breaches start.
Clear communication with non-technical staff, because much of the job is helping colleagues who are frustrated and not fluent in the jargon. Patience here is a real skill, not a nicety.
Nice to Have
Desirable criteria
Relevant certifications such as CompTIA, networking, or vendor-specific credentials.
Some scripting ability for automating repetitive tasks.
Familiarity with the kind of office and field environments Triax operates in.
Disposition and character
Dependable, willing to do the routine work without cutting corners.
Honest about escalating things beyond their level rather than tinkering blindly.