- If you're the person colleagues call when the printer sulks, the laptop refuses to boot, and the video call freezes mid-sentence and you secretly enjoy fixing it your next login might just be with us in Graaff-Reinet.
The Role (or your chance to keep Montego connected)
- As our IT Systems Technician, you'll be the first line of defence for our network and systems managing user access, keeping hardware and software humming, and making sure problems are solved properly, not just switched off and on again (although we respect a classic).
- Reporting to the IT Infrastructure Manager, you'll be a key part of the team that keeps a growing, global business running smoothly on site, on the road, and occasionally when the rest of us are fast asleep.
What you'll be doing (besides saving the day)
Application Systems Administration
- Register users on business applications and assign the right access rights in line with our delegation of authority
- Monitor user access and make changes as roles evolve
- Safeguard segregation of duties as per the Delegation Authorities Matrix (good governance never goes out of style)
- Keep systems healthy by monitoring performance, recommending updates, and scheduling and managing changes
- Run daily checks on printers, phones, and video conferencing equipment ideally before anyone notices a thing
- Install, configure, and support desktops, laptops, and mobile devices according to our IT Checklist and IT Framework
- Set up printers and scanners, and make sure every printer is serviced bi-annually
- Log hardware faults with third-party vendors and follow up until the repair is done
- Diagnose, research, and resolve hardware and software issues or escalate to the right person and ensure it's sorted on time
- Test, implement, and monitor solutions to confirm they actually work
- Document resolutions in our Document Management System, so the next fix takes minutes, not hours
- Analyse support requests to uncover the real problem behind "it's not working"
- Provide information, possible solutions, and the research needed to get systems back up and running
- Escalate where needed and ensure issues are resolved within agreed time frames
- Test, implement, and monitor fixes, keeping the relevant role players in the loop
- Keep downtime to a minimum and uptime as close to perfect as technology allows
What you'll need to bring
Windows Server Hybrid Administrator Associate
- AZ800, AZ801 --advantageous or
Azure Solutions Architect Expert
- Azure Administrator Associate (AZ104)
- AZ305 --advantageous or
Microsoft Identity and Access Administrator
Microsoft 365 Certified: Administrator Expert
Endpoint Administrator Associate
- MD102 --advantageous
- NQF Level 7 qualification in a relevant discipline advantageous
- At least 3 years' system administration experience
- Code B Driver's Licence
- Solid knowledge of cloud computing, network protocols, network equipment and peripherals, enterprise printing, and end-user computing
Skills that make things happen
- Sharp problem-solving
- Clear communication (translating tech-speak into plain English is a superpower)
- Strong interpersonal skills
- Excellent time management
And the behaviours that make it stick
- Analytical thinking
- Meticulous attention to detail
- Uncompromising ethical standards
- You'll need to be comfortable working at heights (cables don't always run at desk level)
- You may be required to travel to other Montego facilities
- Standby, weekend, and after-hours work comes with the territory including remote support at all hours