It Support Technician (windows 10/11 & Microsoft 365) (stellenbosch Onsite)

ENVIRONMENT:

• A strong technical IT Support Technician is wanted to join the team of a growing Property Development & Construction Group where your core role will be to provide first-line IT support, assist with Microsoft 365 administration, support infrastructure tasks, and contribute to ongoing IT projects.
• The ideal candidate must have suitable Certifications such as A+, N+ or similar with 3-4 years' experience in IT Support / Helpdesk with basic proficiency of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive) and experience of Networking fundamentals and have good troubleshooting and communication skills. Any experience with Active Directory / Azure AD and Asset Management tools

DUTIES:

End-User Support -

• Provide first-line support (hardware, software, network issues).
• Log and manage Helpdesk tickets.
• Troubleshoot common issues and provide timely user feedback.

Microsoft 365 Support -

• Assist with user setup (accounts, licensing, email, Teams).
• Basic troubleshooting (Outlook, Teams, OneDrive).
• Support Copilot rollout and basic user guidance.

Device & Asset Management -

• Prepare and configure devices for new staff.
• Maintain Asset Register (e.g., Lansweeper).
• Assist with hardware upgrades and replacements.

Basic Network Support -

• Assist with Wi-Fi and connectivity troubleshooting.
• Perform basic site checks.
• Escalate complex issues when required.

Project Support -

• Assist with IT projects (office setups, upgrades, migrations).
• Follow structured processes and documentation.

Security & Compliance -

• Adhere to IT security policies.
• Assist with antivirus checks and updates.
• Report suspicious activity.

REQUIREMENTS:

• Relevant Certifications (A+, N+, etc.).
• 3-4 Years experience in IT Support / Helpdesk.

Basic knowledge of:

• Windows 10/11
• Microsoft 365 (Outlook, Teams, OneDrive)
• Networking fundamentals
• Good troubleshooting and communication skills.

Advantageous -

• Exposure to Active Directory / Azure AD.
• Experience with Asset Management tools.

ATTRIBUTES:

• Willingness to learn and take initiative.
• Strong user communication skills.
• Structured and process driven.
• Reliable and accountable.