Athena Institute of Business and Technology (AIBT) is building Africa’s next generation of business, policy, and tech leaders, through flexible, practical, and impact-driven learning.
We are recruiting to fill the position below: Job Title: IT Support Specialist
Location: Remote Employment Type: Full-time
Job Description
We are seeking a competent and service-oriented IT Support Specialist to provide technical assistance, maintain IT systems, troubleshoot hardware and software issues, and ensure the smooth operation of the organisation’s technology infrastructure.
The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a commitment to delivering timely and effective technical support.
Responsibilities
Provide first-line and second-line technical support to staff, resolving hardware, software, network, and system-related issues.
Install, configure, maintain, and upgrade computers, printers, operating systems, and other IT equipment.
Troubleshoot connectivity issues, email problems, application errors, and access-related challenges.
Manage user accounts, permissions, passwords, and access to IT resources.
Support the administration of Microsoft 365, Microsoft Teams, email systems, and other business applications.
Monitor IT systems and identify potential technical issues before they disrupt operations.
Maintain an inventory of IT assets, software licences, and equipment.
Document technical issues, solutions, service requests, and system maintenance activities.
Assist with data backup, recovery, cybersecurity awareness, and implementation of IT policies.
Escalate complex technical issues to appropriate specialists or service providers.
Provide guidance and training to staff on the effective use of IT systems and applications.
Ensure timely resolution of support tickets and maintain high standards of user satisfaction.
Requirements Education:
A Bachelor’s Degree or Higher National Diploma (HND) in Computer Science, Information Technology, Computer Engineering, or a related discipline.
Relevant technical certifications, such as CompTIA A+, Network+, Microsoft certifications, or equivalent qualifications, will be an advantage.
Experience:
A minimum of 2–3 years of relevant experience in IT support, technical support, help desk operations, or systems administration.
Demonstrable experience troubleshooting hardware, software, operating system, and network issues.
Experience supporting end users in a corporate or professional environment.
Familiarity with ticketing systems, remote troubleshooting tools, and IT asset management will be an advantage.
Experience administering Microsoft 365, Active Directory or Microsoft Entra ID, and basic network infrastructure is desirable.
Other Requirements:
Strong integrity, professionalism, confidentiality, and attention to detail.
A customer-focused attitude and commitment to timely service delivery.
Ability to work under pressure and respond effectively to urgent technical issues.
Willingness to learn new technologies and undertake continuous professional development.
Ability to comply with organisational IT policies, security procedures, and data protection requirements.
Flexibility to provide occasional support outside regular working hours when operationally necessary.
Skills and Competencies:
Strong troubleshooting, analytical, and problem-solving skills.
Good knowledge of computer hardware, software, operating systems, and networking fundamentals.
Proficiency in Windows operating systems and Microsoft Office applications.
Familiarity with Microsoft 365, user account administration, and remote support tools.
Basic understanding of cybersecurity, access controls, antivirus solutions, and data protection.
Excellent verbal and written communication skills.
Strong customer service, interpersonal, and organisational skills.
Ability to prioritise tasks, manage multiple support requests, and meet deadlines.
Good documentation, reporting, and record-keeping skills.
Ability to work independently and collaboratively within a team.