Intelics Solutions is Africa’s largest Information Management Solutions and Service company, is a 100% Subsidiary of Writer Information, Asia’s largest & amongst top 7 worldwide Information Management Service provider. Through our services we offer business value to our customers by combining operational excellence with deep domain expertise in Business Process Services, Contact Centers, Digital Transformation, Secure Storage, Cloud and Data Centre, Cyber Security Services Remote Infra Management Solutions Healthcare Management Solutions and Enterprise Content Management Solutions.
We are recruiting to fill the position below: Job Title: IT Support / Help Desk Engineer (CCNA & MCSE Certified)
Location: Lagos
Key Responsibilities Technical Support & Incident Management:
Ticket Handling: Log, track, prioritize, and resolve end-user support requests via helpdesk ticketing systems.
Desktop & Workspace Support: Troubleshoot, configure, and repair Windows and macOS workstations, mobile devices, printers, and peripherals.
Remote & On-Site Assistance: Provide hands-on or remote troubleshooting for hardware, software, and connectivity issues.
Network & Infrastructure Administration (CCNA Scope):
LAN/WLAN Maintenance: Monitor and troubleshoot local area network switches, routers, firewalls, and wireless access points.
Connectivity Diagnostics: Diagnose TCP/IP, DNS, DHCP, and VPN issues to restore uninterrupted network access.
Vendor & Asset Coordination: Manage IT hardware inventories, track spare parts procurement, and coordinate external vendor repairs.
Systems & Directory Management (MCSE Scope):
Active Directory & Identity Management: Create, update, and manage user accounts, group policies, permissions, and security settings.
Server & Cloud Administration: Support Windows Server environments, backup solutions, disaster recovery routines, and Microsoft 365 / Office 365 administration.
Software Deployment: Perform OS image builds, patch management, and application installations.
Required Qualifications & Education
Education: B.Sc., HND, or Associate’s Degree in Computer Science, Information Technology, or a related field.
Certifications:
Cisco Certified Network Associate (CCNA)
Microsoft Certified Solutions Expert (MCSE) or relevant Microsoft role-based equivalents
Optional/Bonus: CompTIA A+, ITIL Foundation
Experience: 2 to 5 years of hands-on experience in an IT helpdesk, desktop support, or network administration role.
Key Competencies & Skills Technical Skills:
Strong knowledge of Windows OS, macOS, and basic Linux commands.
Proficiency in Active Directory, Group Policy (GPO), DNS, DHCP, and TCP/IP routing.
Hands-on experience with Cisco switches, routers, and firewall basics.
Soft Skills:
Clear verbal and written communication skills.
Strong analytical and root-cause problem-solving orientation.
Customer-service mindset with the ability to handle high-pressure support requests.