It Service Monitoring And Operations Officer

Key Responsibilities

• Monitor and analyse IT services to ensure optimal performance, availability, and security.
• Monitor IT infrastructure and services using monitoring tools
• Identify and troubleshoot issues to minimize downtime
• Analyse performance data to optimize IT services
• Collaborate with IT teams to resolve incidents
• Provide reports and insights to stakeholders

Requirements

• Education: Bachelor's Degree in Computer Science, IT, or related field
• Experience: 1-3 years of experience in IT monitoring, help desk, or related role
• Proficiency in monitoring tools (e.g., Grafana, SolarWinds, Nagios, Manage Engine)
• Knowledge of IT infrastructure (servers, networks, databases)
• Familiarity with cloud platforms (e.g., AWS, Azure)
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment