NatCom Development & Investment Ltd, trading as ntel, is licensed by the Nigerian Communications Commission (NCC) to provide world-class telecommunications services. We are the Next Frontier of connectivity, real estate & infrastructure.
We are recruiting to fill the position below: Job Title: IT Service Engineer
Location: Lagos Island, Lagos Employment Type: Full-time
Job Summary
The IT Service Engineer is responsible for providing frontline technical support, maintaining enterprise IT infrastructure, and ensuring the seamless operation of network systems and databases.
This role focuses on resolving incidents efficiently, monitoring system health, and supporting ntel's digital services to ensure business continuity and end-user satisfaction.
Key Responsibilities
Technical Support: Provide Tier 1 and Tier 2 support for hardware, software, and enterprise applications (including Microsoft 365 and Active Directory) across the organization.
Network Maintenance: Assist in configuring and monitoring LAN/WAN infrastructure, basic routing/switching, and enterprise firewalls.
Database Management: Perform routine database administration tasks, including writing SQL queries, monitoring database performance, and executing data backups.
System Administration: Manage user identities, endpoint provisioning, and basic Linux/Windows OS maintenance.
Incident Management: Log, track, and resolve IT incidents and service requests within established SLAs using enterprise helpdesk tools.
Infrastructure Monitoring: Proactively monitor network performance and database health to identify and mitigate potential bottlenecks.
Technical Documentation: Maintain accurate documentation of IT assets, network configurations, and standard operating procedures.
Qualification & Experience
BSc in Computer Science, Information Technology, or a related field. Membership of relevant professional bodies is an advantage.
1-2 years’ experience including hands-on experience with networking fundamentals (routing, switching, LAN/WAN), practical experience in database management and running SQL queries, solid understanding of OS fundamentals (Windows, Linux), and experience providing IT technical support.
Knowledge of IT Software management
Familiarity with Telecommunications BSS/OSS environments is an advantage
Professional Certification: ITIL, CCNA, or relevant Microsoft/Oracle /Database certifications are an added advantage.
Competencies: Technical
Networking
Automation and Scripting skills.
Cloud Infrastructure management.
Troubleshooting and Debugging.
Analytical and Research skills.
Collaborative mindset.
Technical Documentation skills.
Behavioral:
Proactive and self-motivated.
Resilient under pressure.
High attention to detail.
Team-oriented with strong interpersonal skills.