It Officer

Job Purpose

• To collaborate for the design, analysis and implementation of efficient IT systems.
• To gather feedback from end users for continuous process system and process improvement.

Core Responsibilities and Key Result Areas

Field Support Functions:

• Deploy, configure, maintain and repair IT infrastructure - both software and hardware
• Support all installations pertaining to all field locations, stores and the Head office.

Administrative Functions:

• Communicate with stakeholders to understand their requirements
• Develop and analyze functional specifications
• Design efficient IT systems to meet business and technology needs
• Coordinate developers to build and implement technology solutions
• Integrate multiple systems and reconcile needs of different teams
• Gather feedback from end users about system performance
• Plan and oversee projects (e.g. upgrades, hardware/software installations)
• Provide advice and technical training to end users as required
• Keep abreast of technology trends and developments

Key Performance Indicator

• Prompt resolution of technical issues.

Job Specifications

Educational Requirements:

• A good First Degree in Computer Science, Computer Engineering, Information Technology or related areas.

Professional Requirements:

• Membership of CISCO, or any other IT related professional qualification is an added advantage.