It Manager

Job Summary

• The IT Manager is responsible for planning, implementing, managing, and maintaining the organization's information technology infrastructure, systems, networks, software, and digital resources.
• The role ensures the availability, security, reliability, and efficiency of all IT services while providing technical support to staff and management.
• The IT Manager oversees IT operations, supervises technical personnel, safeguards organizational data, manages IT-related projects, and ensures that technology supports the organization's business objectives.

Key Duties and Responsibilities

IT Infrastructure and Systems Management:

• Oversee the installation, configuration, maintenance, and upgrade of computers, servers, networks, printers, and other IT equipment.
• Ensure the availability and efficient operation of IT systems and business applications.
• Monitor network performance, internet connectivity, and system reliability.
• Maintain an accurate inventory of IT assets, software licenses, and equipment.
• Develop and implement IT maintenance schedules and procedures.

IT Security and Data Protection:

• Implement and enforce IT security policies, access controls, and password management procedures.
• Protect organizational systems and information against unauthorized access, malware, cyberattacks, and data loss.
• Ensure regular data backups and periodically test data recovery procedures.
• Monitor security incidents and coordinate appropriate responses.
• Ensure compliance with applicable data protection laws, regulations, and organizational policies.

Technical Support and Troubleshooting:

• Provide technical support to staff and management for hardware, software, network, and system-related issues.
• Ensure that IT incidents and service requests are logged, prioritized, and resolved within agreed timelines.
• Diagnose and resolve technical problems or coordinate specialist support where required.
• Minimize system downtime and maintain business continuity.
• Ensure users receive appropriate guidance on IT systems and applications.

IT Team Management:

• Supervise, coordinate, and evaluate the performance of IT personnel.
• Assign duties and ensure timely completion of technical tasks.
• Establish service standards, work schedules, and escalation procedures.
• Identify staff training needs and promote continuous professional development.
• Ensure that IT staff comply with organizational policies and professional standards.

IT Planning and Project Management:

• Develop and implement IT strategies aligned with organizational objectives.
• Recommend suitable technology solutions to improve productivity and operational efficiency.
• Plan and oversee IT projects, system upgrades, installations, and technology deployments.
• Evaluate emerging technologies and advise management on their benefits, costs, and risks.
• Prepare IT budgets, monitor expenditure, and ensure cost-effective use of resources.

Vendor and Asset Management:

• Coordinate with internet service providers, software vendors, hardware suppliers, and external IT consultants.
• Monitor vendor performance and ensure service agreements are met.
• Evaluate quotations and make recommendations for IT purchases.
• Manage equipment allocation, repairs, replacements, and disposal in line with company policy.
• Ensure appropriate documentation of warranties, licenses, contracts, and service agreements.

Documentation and Reporting:

• Prepare regular reports on IT performance, incidents, maintenance, security, and project progress.
• Maintain documentation of network configurations, system settings, licenses, and IT procedures.
• Report significant outages, cybersecurity incidents, and operational risks to management.
• Develop and maintain IT policies, user guidelines, and disaster recovery procedures.
• Provide recommendations for improving the organization's IT infrastructure and services.

Business Continuity and Disaster Recovery:

• Develop and maintain IT disaster recovery and business continuity plans.
• Ensure critical systems and data can be restored following system failure, cyber incidents, or other disruptions.
• Test backup systems and recovery procedures periodically.
• Coordinate the restoration of IT services following outages or emergencies.

Key Performance Indicators (KPIs)

• The IT Manager's performance will be evaluated based on:
• Availability and reliability of IT systems and network services.
• Average response and resolution times for IT incidents.
• Reduction in recurring technical issues and unplanned downtime.
• Effectiveness of cybersecurity controls and incident management.
• Successful completion of backups and recovery tests.
• Timely delivery of IT projects and system upgrades.
• Compliance with IT policies, licensing requirements, and data protection obligations.
• Effective management of IT expenditure and assets.
• User satisfaction with IT support services.
• Quality and timeliness of IT reports and documentation.

Qualifications and Experience

• Bachelor's degree, HND, or equivalent qualification in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• A minimum of three to five years of relevant IT experience, preferably including supervisory or management responsibilities.
• Demonstrable experience in IT infrastructure, network administration, systems management, and technical support.
• Professional certifications such as CompTIA Network+, CompTIA Security+, CCNA, Microsoft certifications, or ITIL are an advantage.

Required Skills and Competencies:

• Strong technical troubleshooting and analytical skills.
• Knowledge of computer networks, servers, operating systems, and IT infrastructure.
• Understanding of cybersecurity, data protection, and disaster recovery.
• Leadership, team supervision, and project management skills.
• Strong communication and interpersonal skills.
• Budget management and vendor negotiation skills.
• Excellent documentation, planning, and organizational abilities.
• Ability to work under pressure and respond effectively to IT emergencies.
• High standards of confidentiality, integrity, and accountability.

Authority and Accountability:

• The IT Manager is authorized to oversee IT operations, assign tasks to IT personnel, implement approved technical procedures, manage routine IT support activities, and recommend technology purchases and system improvements.
• The IT Manager must report significant security incidents, major service disruptions, budget variances, and other critical IT risks to management promptly.
• Expenditure, procurement, and major system changes must follow the organization's approval procedures.

Working Conditions:

• The position is primarily office-based but may require work outside normal business hours to perform system upgrades, maintenance, troubleshoot critical incidents, or restore essential services. Availability for emergency IT support may be required, depending on operational needs.