Manufacturing

It Lead

Sheer Logic·Nairobi, kenya·Full Time·Contract
ManufacturingFull TimeContract
-Closes Oct 30, 2026

Our client, a leading organisation in the manufacturing sector, is seeking a competent and service-oriented IT Lead to provide technical support and maintain reliable IT infrastructure within a factory environment. The successful candidate will play a critical role in ensuring business continuity by resolving IT incidents, supporting production operations, maintaining cybersecurity standards, and coordinating technology-related activities.

Key Responsibilities

Technical Support

  • Provide technical support for desktops, laptops, mobile devices, printers, scanners, and other IT equipment.
  • Troubleshoot Windows, Microsoft 365, Outlook, Teams, and other workplace applications.
  • Diagnose and resolve hardware, software, network connectivity, and peripheral issues.
  • Install, configure, and maintain approved IT equipment and software.
  • Manage IT incidents and coordinate escalation to specialist support teams where necessary.
  • Support meeting rooms and collaboration technologies.

IT Infrastructure and Network Support

  • Provide first-line support for LAN, Wi-Fi, and network connectivity.
  • Support network switches, wireless access points, cabling, and factory network infrastructure.
  • Maintain IP telephony and Teams calling services.
  • Monitor critical IT infrastructure and promptly escalate outages.
  • Coordinate IT activities with Engineering, Production, and external service providers.

Cybersecurity and Compliance

  • Implement established cybersecurity, access-control, and device-compliance requirements.
  • Maintain appropriate administrative and privileged access controls.
  • Support endpoint security and user cybersecurity awareness, including phishing prevention.
  • Coordinate IT access and equipment during employee onboarding, transfers, and exits.
  • Maintain accurate IT support, security, and compliance documentation.

Factory Safety and Operational Support

  • Comply with site safety, health, environmental, and permit requirements.
  • Ensure IT activities within production areas do not introduce operational or safety risks.
  • Coordinate potentially disruptive maintenance with the relevant factory teams.
  • Respond promptly to IT failures affecting production continuity.
  • Plan IT maintenance around operational requirements and support factory projects, upgrades, and technology deployments.
  • Collaborate with Production, Engineering, Quality, HR, Finance, and Security teams to ensure seamless operations.

Incident and Service Management

  • Log, categorise, prioritise, resolve, and track IT incidents and service requests through to closure.
  • Provide clear and timely updates to users and stakeholders.
  • Escalate major or recurring incidents and contribute to root-cause investigations.
  • Coordinate third-party vendors and service providers where specialist intervention is required.
  • Identify recurring technical issues and contribute to continuous-improvement initiatives.

Key Competencies

  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent customer service and user support orientation.
  • Strong ownership, accountability, and results orientation.
  • Ability to work independently and prioritise competing operational incidents.
  • Clear communication skills when engaging with users, management, and technical teams.
  • Ability to remain calm and effective during production-critical IT outages.
  • Strong cybersecurity, compliance, and documentation mindset.
  • Effective vendor coordination and knowledge-sharing skills.
  • Commitment to continuous improvement and operational excellence.

Contract Details

  • This is a six-month contract position offering a monthly salary of KES 150,000.

Key skills

BA/BSc/HND
Apply Now
Send your CV along with a cover letter tojobs@sheerlogicltd.com

Please use the job title as the subject line of your email.

At a glance

Company

Sheer Logic

Location

Nairobi, kenya

Employment

Full Time

Work style

Contract

Experience

Valid until

October 30, 2026

Created

October 26, 2026

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