The IT Event Management Engineer is responsible for designing, implementing, and continuously improving global event detection and alerting systems that ensure proactive identification and resolution of IT issues before they impact users or services. This position operates at the intersection of engineering, automation, and service management, driving reliability, consistency, and operational excellence across hybrid cloud and on-prem environments.
The role is foundational to achieving a proactive, data-driven IT operations modelhelping transition the organization from reactive firefighting to predictive service assurance.
- Technical Proficiency: Understanding of ITOM systems, monitoring frameworks, APIs, and integrations.
- Process Orientation: Ability to document, standardize, and institutionalize best practices through templates and guides.
- Collaboration: Works effectively across infrastructure, application, and service management domains.
- Analytical Thinking: Strong data interpretation skills to identify event trends and patterns.
- Innovation: Drives automation, simplification, and modernization of event workflows.
- Customer Focus: Designs alerting systems that directly enhance reliability, transparency, and user satisfaction.
Qualifications & Experience
Education & Certifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
- ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage
- Relevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable
- At least 10 - 12+ years of total professional experience, with at least 5+ years of hands-on experience in IT Operations, Monitoring, and Event Management in enterprise environments.
- Proven experience working with enterprise monitoring and event management tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7)
- Experience integrating monitoring tools with ITSM platforms for automated incident management
- Hands-on experience in automation and scripting (e.g., PowerShell, Python, Ansible)
- Exposure to hybrid environments (cloud + on-prem infrastructure)
Technical & Functional Skills
- Strong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction
- Experience designing or operating event-driven systems for proactive detection and service assurance
- Knowledge of APIs and system integrations
- Experience with dashboards, analytics, and reporting tools (e.g., Power BI, Kibana)
- Familiarity with ITSM processes (Incident, Problem, Change Management)