TECHNOLOGY & IT INFRASTRUCTURE SERVICES JOB SPECIFICATION REF: ITS - ENG - 2026 Seeking a goal - driven, reliable, and customer - focused In - House IT Engineer/Technician to join our operational team in Pietermaritzburg. This on - site role is central to maintaining internal and client - facing IT infrastructures, ensuring robust technical support, timely fault resolution, and seamless business operations. The successful candidate will pair strong hands - on technical skills with excellent interpersonal communication. Key Responsibilities & Duties Technical Support & Support Desk: Deliver 1st and 2nd line support for hardware, OS installations, software applications, and network connectivity challenges. Infrastructure & System Maintenance: Monitor internal client networks, perform preventative system maintenance, and verify daily data backups and security protocols. User & Hardware Provisioning: Assemble, configure, and deploy workstations, peripherals, email accounts, and user access rights according to company standards. Issue Resolution & Escalation: Efficiently troubleshoot technical issues under pressure, ensuring minimum downtime and maintaining clear SLAs. Client & Team Interaction: Communicate technical guidance effectively to non - technical users with high professionalism and a service - oriented mindset. Candidate Attributes & Competencies People Skills: Exceptional interpersonal and verbal communication skills; client - focused posture. Work Ethic & Drive: Self - motivated, goal - driven, proactive, and able to work independently as well as Time Management: Highly organized with the ability to prioritize tasks effectively in a fast - paced Team Player: Positive attitude and willingness to support colleagues to achieve overall company growth I -T ECH Solutions Pietermaritzburg Confidential Internal Recruitment Document Page 1 of 1 Recovered PDF text LOCATION Pietermaritzburg Role Overview EXPERIENCE 5+ Years IT Min REMUNERATION Minimum 5 Years IT Field Experience Strictly Non - Smoker Own Reliable Transport to/from Office Full -T ime Office Based (Pietermaritzburg) collaboratively.