The IT Engineer provides day-to-day desktop, network, and basic server support, split between remote support for most of the year and an onsite rotation at the Piketberg site during harvest season. The role suits a hands-on, bilingual individual (English & Afrikaans) who can work reliably in a supportdriven, standby-ready environment while delivering consistent service across remote and onsite periods.
Key Responsibilities:
Remote & Desktop Support:
Provide remote technical support to end users, mainly via Microsoft 365 tools (Outlook, Teams,
SharePoint, OneDrive)
Install, update, and maintain Windows desktops and laptops (Windows 10/11)
Monitor client systems and devices using RMM (remote monitoring and management) tools
Perform basic troubleshooting across network and infrastructure environments
Escalate complex issues to senior engineers where required
Network & Server Basics:
Support basic networking - Wi-Fi, routers, switches, cabling, and VPN connectivity
Perform basic server tasks - restarts, checking backups ran, monitoring disk space, and simple
troubleshooting
Assist with configuration changes and system adjustments
Onsite Support (Piketberg - Harvest Season):
Travel to Piketberg for a 3-month onsite rotation each year during harvest season, when on-theground
support is busiest.
Install and repair physical equipment, run or repair network cabling, and set up workstations
onsite.
Provide face-to-face support to the local team during the rotation
Incident & Request Management:
Log, track, and resolve support tickets through the service desk system.
Ensure accurate documentation of troubleshooting steps and resolutions.
Maintain communication with clients regarding ticket progress.
Be available for standby duty outside normal hours when required
Client Environment Administration:
Manage user accounts, permissions, and access requests (Active Directory / Microsoft Entra ID).
Assist with device configuration and deployments.
Support backup monitoring and basic recovery tasks
Documentation & Security:
Keep client documentation, system diagrams, and password records accurate and up to date.
Follow basic cybersecurity practices - secure password handling, applying updates/patches, and
spotting phishing or suspicious activity.
Handle client and user data responsibly and confidentially at all times
Qualifications & Experience:
Matric (Grade 12) - essential
IT Diploma / Certificate or equivalent technical qualification.
1 - 3 years' experience in a technical support or managed services environment.
Previous experience in a managed service provider (MSP) environment is essential.
Experience supporting multiple client environments will be advantageous
Technical Skills:Basic working knowledge of:
Networking (LAN/WAN, Wi-Fi, VPN, TCP/IP, DHCP, DNS basics)
Microsoft Environments (Windows 10/11, Microsoft 365)
Windows Server basics (restarts, backups, health checks)
RMM (remote monitoring and management) tools
Monitoring and ticketing systems
Basic cybersecurity practices (patching, antivirus, secure passwords, phishing awareness)
Other Requirements:
Bilingual - fluent in English and Afrikaans (spoken and written) - essential.
Willing and able to relocate temporarily to Piketberg for 3 months a year during harvest season.
Willing and available for standby duty outside normal hours.
Valid driver's license and own reliable transport.
Own smartphone for authentication apps (MFA) and to stay reachable during standby.
Clear criminal record (background check will be conducted).
Good troubleshooting ability.
Strong communication skills.
Ability to manage multiple tickets simultaneously.
High attention to detail, especially when handling user accounts and permissions.
Able to work independently and use initiative, especially during remote periods.
Willingness to learn and adapt to new tools and client environments.
Customer service orientated.
Ability to work under pressure.
Comfortable with light physical work onsite (e.g. cabling, carrying equipment, occasional ladder use)
Advantageous Skills (Not Required):
Recognized IT certificate (e.g. CompTIA A+, Network+, Microsoft Modern Desktop).
Exposure to cloud services (Microsoft 365 / Azure).
Basic firewall or switch configuration.
Experience supporting rural, farming, or agricultural-sector clients
Desired Skills:
Networking
About The Employer:
Join a well established company in the western cape.