What you'll be doing: First- and second-line desktop, mobile and end-user support in line with ITSM processes and SLAs Provisioning, configuring, supporting and decommissioning laptops, desktops, mobile devices, printers and peripherals Endpoint management with Microsoft Intune, Autopilot, patching tools, antivirus/EDR and encryption Supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Teams Rooms) Endpoint security support: MFA, VPN, conditional access and DLP User onboarding, offboarding, access requests and application deployment Maintaining accurate IT asset and CMDB records Vendor coordination for warranty repairs, replacements and escalations VIP and meeting room support, including AV and Teams meetings Supporting business continuity and testing new applications and systems What you bring: IT diploma or related technical qualification 3-5 years' IT experience Knowledge of computer networks, cloud-based services and on-premise systems Cloud certification (advantageous) Strong verbal and written communication skills Attention to detail and the ability to work under pressure Comfortable working independently and as part of a team Ready to make your move? Apply now or email your CV to Please note: if you do not receive feedback within 7 days, please consider your application unsuccessful. Correspondence will be limited to shortlisted candidates only.