It Demand Manager

Job Description

• Dis-Chem Pharmacies has an opportunity available for an IT Demand Manager who will be responsible for defining, maintaining, and governing Dis-Chem's enterprise architecture to ensure technology investments align with business strategy, are scalable, and are sustainable over the long term.
• The role provides strategic architectural direction across applications, data, integration, and infrastructure, working closely with business and IT leaders to guide decision-making and enable consistent, future-ready solutions.

Requirements

• Degree in Information Technology, Business, or a related field.
• 5+ years' experience in IT demand, portfolio management, business analysis, or delivery roles.
• Experience working in large, multi-team IT environments.
• Retail or multi-site experience preferred.

Responsibilities

Demand intake and prioritization

• Manage the intake of IT demand across business units through defined demand management processes.
• Assess, qualify, and prioritize demand based on strategic alignment, value, urgency, and delivery capacity.
• Maintain a clear, prioritized view of IT demand and pipeline.

Business engagement and requirement shaping

• Work closely with business stakeholders to understand needs, objectives, and expected outcomes.
• Support the shaping of demand into well-defined initiatives, epics, or requests with clear scope and value.
• Set expectations on feasibility, timelines, and delivery approaches.

Planning and governance

• Coordinate with architecture, delivery, and finance teams to assess demand impacts and dependencies.
• Support investment planning, budgeting, and portfolio governance processes.
• Ensure demand is aligned to approved roadmaps and delivery capacity.

Visibility and reporting

• Provide transparency of demand status, priorities, and progress to business and IT leadership.
• Track changes to demand and manage impacts on delivery plans.

Continuous improvement

• Improve demand management processes, tools, and ways of working.
• Drive better quality demand and reduce unplanned or low-value requests.

Competencies

• Strong understanding of IT delivery and portfolio management processes.
• Ability to translate business needs into structured, prioritised IT demand.
• Strong stakeholder management and facilitation skills.
• Analytical and decision-making skills to balance value, urgency, and capacity.
• Clear communication skills with both technical and non-technical audiences.

Key Performance Indicators

• Quality and clarity of IT demand intake and prioritization.
• Alignment of demand to strategy and delivery capacity.
• Reduction in unplanned or low-value IT work.
• Stakeholder satisfaction with demand management processes.
• Contribution to culture, accountability, engagement, and continuous improvement

Closing Date 23 October 2026