The Senior Business Analyst is responsible for bridging business strategy and technology delivery across the Payments & Core platform within Global Markets Technology and Data for Broader Africa. The role ensures that business requirements are translated into scalable, efficient, and compliant technology solutions that support payment processing, settlement operations, data initiatives, and strategic business growth across multiple African markets
Responsibilities:
Engagement with stakeholders to understand business problems, needs and translate those into detailed business and/or functional requirements that include process, data, people and workflow specifications
Analyse and understand the end-to-end flow of the payments system architecture and consider all touchpoints and impacts when analysing new business requirements or changes to existing business requirements.
Apply business analysis best-practices, consistent with the BABOK principles and standards
Identify and promote optimisation, re-use and standardisation opportunities within Platforms
Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve positive outcomes
Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders' requirements are delivered
Engage and collaborate with the vendor on suitable solutions for incidents, production issues or new requirements.
Assist with query and complaint management in a timeous manner.
Coordinate and participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional/process specifications
Ensure all the business requirements, evaluations and recommendations of business solutions, assessments and feasibility analysis are documented.
Assist the PM or Platform Lead by advising, investigating, estimating, and calculating costs, timelines, resources and plans approval of the project stage business cases
Ability to extract data and perform data analysis
Facilitate workshops in conjunction with the PM in order to obtain business user requirements
Assist the PM or Platform Lead to generate weekly/monthly or adhoc status reports, using input from project teams for reporting to Project Sponsor.
Perform root cause analysis with stakeholders, conduct interviews or workshops to further evaluate and identify solutions to meet business requirements.
Competencies:
Analysis and attention to detail
Conceptual/Big picture thinking
Problem solving
Customer Service Orientation
Influencing & impact (incl. negotiation)
Knowledge sharing
Process and technological competence
Experience Required:
Expert knowledge of SWIFT MT/FIN messages and processes
ISO20022 knowledge
Understanding of the FIN/MT to ISO20022 translation mapping
Expert knowledge and experience in SWIFT gpi services
Knowledge of TIBCO integration services
Understanding the various Payment market infrastructures, for e.g., , CBPR, SADC RTGS(SIRESS)
Work experience within Payment's domain (processing, clearing, Swift)
Knowledge of cross-border payments regulations
Qualifications:
A bachelor's degree in computer science, Information Systems/Technology, Mathematics, Engineering or related discipline is required, or equivalent work experience