It Assistant

Job Summary

To provide reliable day-to-day ICT support at the Centre and its affiliated units (Caritas Nyeri) and to support staff in using the Health Management Information Systems (HMIS) the Centre relies on for its operations so that client and clinical records are captured accurately, handled securely and reported on time, in compliance with data protection requirements.

Key Responsibilities

• HMIS Operations Support

• Support staff to access and use the HMIS and process user account requests, changes and deactivations.
• Provide first-line support to HMIS users and log, escalate and follow up system issues with system vendor until resolved.
• Support accurate and timely data capture in the HMIS and compile and submit required Centre management and statutory reports from the systems
• General IT Support and Infrastructure
• Provide IT helpdesk support for computers, printers, email, software and other ICT equipment across the Centre and affiliated units.
• Install, configure and maintain computers, the local network, Wi-Fi, internet connectivity and related ICT equipment.
• Maintain a copy of the IT asset register (held by the Procurement Officer) and track licenses, warranties and equipment condition.
• Information Security, Data Protection and Backup
• Manage Centre ICT user accounts, access controls and antivirus protection, and guide staff to keep HMIS credentials and client information confidential in line with the Data Protection Act, 2019.
• Perform scheduled backups of the Centre's and affiliated units' local data and ICT systems and confirm continuity and data availability arrangements with the HMIS owners
• ICT Planning, Reporting and Improvement
• Assist in preparing ICT needs, budget inputs and specifications and suggest improvements for the Centre and affiliated units.
• Prepare periodic ICT and HMIS support reports for the supervisor and maintain system documentation and procedures.
• Training and Vendor Management
• Orient and train staff on the use of the HMIS and general ICT and prepare user guides and ICT awareness for staff.
• Liaise with ICT service providers such as the internet provider, the HMIS system owners and vendor, and equipment suppliers, and report on service levels.

Requirements

Skills and Competencies

• HMIS user support;
• Computer hardware and software troubleshooting;
• Networking and Wi-Fi setup;
• Database basics;
• Backup and recovery;
• Information security basics;
• Knowledge of the Data Protection Act, 2019 and health data confidentiality;
• Proficiency in MS Office;
• Report writing;
• Ability to train non-technical users

Qualifications

• Diploma in Information Technology, Computer Science, Health Informatics or a related field from a recognized institution.
• Training in IT support, networking or health information systems is an added advantage
• At least two (2) years' experience in IT support. Experience using or supporting an HMIS in a hospital, clinic or other health facility is an added advantage.