Reporting to the IT Manager, you will be the operational backbone for custom digital solutions built by our Digital Pods. You will run formal system handovers, debug live code, maintain cloud servers and AI integrations, and deliver small enhancements-while providing essential internal IT support to keep our teams moving fast. The Tech Stack Deep-Dive Must-Haves: Programming & Databases: Ability to read, debug, and modify code in at least one core language (Python, JavaScript/TypeScript, C#, or Java) with working knowledge of SQL and relational databases. Cloud & Infrastructure: Hands-on Linux CLI, web servers, Docker container basics, and deployment across at least one major cloud platform (Azure, AWS, or GCP). APIs & Automation: REST APIs, webhooks, integration troubleshooting, and low-code/automation platforms (e.g., Zapier, UiPath, Google Workspace Studio). Version Control & CI/CD: Git fundamentals and pipeline workflows via GitHub or Azure DevOps. AI & Modern Tooling: Practical experience with LLM APIs, prompt design, and AI-assisted debugging. Systems Administration: Windows and macOS support, Google Workspace admin, Active Directory / Entra ID, DNS/DHCP/VPN networking, and Jira Service Management (or similar ticketing tools). Nice-to-Haves: Certifications such as AZ-900, AZ-104, ITIL 4 Foundation, CompTIA A+/Network+, or Microsoft 365 Fundamentals. Familiarity with POPIA compliance and data privacy risk frameworks. 2-4 years of experience spanning application support, junior engineering, or DevOps-adjacent workflows. Key Responsibilities Lead Formal Pod Handovers: Gatekeep solution quality by verifying architecture docs, rollback plans, source code access, and secrets registers before approving client SLAs. Monitor & Optimize Live Deployments: Maintain uptime across Linux/Windows environments, SSL certificates, databases, and AI model workflows, troubleshooting incidents within SLA windows. Ship Small Code Enhancements: Build, test, and release minor functional enhancements (3-5 days of effort) using modern version control and defined deployment pipelines. Deliver Agile Technical Support: Run first- and second-line internal IT support, managing hardware provisioning, user lifecycle access, and core office infrastructure. Why Join Us? High Variety, Low Silos: Wear multiple hats across software engineering, cloud administration, DevOps practices, and user support. Direct Business Visibility: Work hand-in-hand with Pod Leads, Project Managers, and executive client stakeholders on active digital transformation initiatives. Growth & Mentorship: Expand your technical breadth across modern AI workflows and cloud architectures while coaching and mentoring Pod trainees