Provide first-line support to all staff laptops, desktops, printers, mobile devices, email and productivity tools.
Install, configure and maintain office hardware, operating systems and licensed software; keep an accurate IT asset register.
Administer user accounts, email, file storage and access permissions across company's systems.
Maintain the office LAN/WLAN, routers, switches, firewalls and internet links; troubleshoot connectivity issues through to resolution.
Run backups, antivirus, patching and basic cyber-security controls, and maintain a workable disaster-recovery position.
Site Communications
Design and deliver data and communications for project and client sites structured cabling, network points, switches, wireless links and internet connectivity.
Set up and maintain remote monitoring and telemetry links for generator, PV and CNG assets, including SIM/router provisioning and connectivity uptime.
Install and maintain CCTV, access-control and site telephony systems where required.
Liaise with ISPs and telecom vendors on site links provisioning, faults, escalation and service levels.
Produce as-built documentation, cable schedules and network layouts for every site.
Site Installation Data & Communications Works
Prepare material take-offs, BOQs and cost estimates for the data and communications package on each project.
Supervise contractors and technicians carrying out site installations; enforce workmanship, labeling and testing standards.
Test and commission installed networks (cable certification, link testing) and hand over with complete test records.
Ensure all installation works comply with HSE requirements, site rules and client specifications.
ERP & Business Systems
Act as in-house administrator for ERP and business systems user setup, roles and permissions, module configuration and routine maintenance.
Support daily users across operations, maintenance, procurement and finance; resolve issues and escalate to the vendor where necessary.
Build and maintain reports, dashboards, forms and workflows that match the company's actual processes.
Support data migration, master-data quality and integration between the ERP and other tools.
Train staff on system use and maintain user guides and standard operating procedures.
Vendor, Procurement & Reporting
Source and evaluate IT and communications suppliers; prepare comparisons and recommendations for approval.
Manage IT purchases, license renewals, service contracts and warranties.
Maintain IT policies, SOPs, inventory records and system documentation.
Report monthly on IT status, open issues, site connectivity uptime and planned works.
Requirements
B.Sc / HND in Computer Science, Information Technology, Computer or Electrical Engineering, Telecommunications or a related field.
Minimum 3 - 5 years' hands-on IT experience covering end-user support, networking and systems administration.
Demonstrable experience with structured cabling and site data / communications installation.
Practical experience administering or supporting an ERP or comparable business system.
Certification such as CompTIA A+/Network+, CCNA, Microsoft 365 / MCSA, or an ERP administrator certification is an advantage.
Technical Skills:
Networking: TCP/IP, LAN/WLAN, routers, switches, firewalls, VPNs, structured cabling standards and link testing.
Windows and Microsoft 365 administration users, email, SharePoint/OneDrive, security settings; basic Linux an advantage.
ERP administration and configuration user roles, workflows, forms, reports and data imports.
Strong Excel and reporting skills; comfortable with data clean-up, validation and analysis.
Hardware troubleshooting, imaging and maintenance of PCs, printers and peripherals.
Working knowledge of remote monitoring / IoT connectivity, CCTV and access-control systems.
Backup, antivirus and sound day-to-day cyber-security practice.
Exposure to power, energy or engineering-services businesses operating multiple remote sites is a plus
Experience with Zoho (CRM, FSM, Books) or a similar business-systems suite is a plus.
Please note only candidates who can easily commute to job location (VI, Lagos) will be considered.