Mission Description

Operational Excellence Management

Reviewing the operation and identifying and implementing continuous improvement solutions and initiatives to drive efficiency, increase value and quality, minimize cost/waste/duplication etc.
Developing and implementing Service Excellence processes and procedures to increase customer satisfaction and reduce complaints from BAT or her distributors and transporters, etc.
Monitoring, assessing, and developing relevant OPEX Scorecards to drive business performance in accordance with set budgets and targets.

KPI and Reporting Management

Assisting management to develop Job profiles, Job Description s, KPIs and Reports and communicating the same throughout the operation.
Liaising with the Operational teams to meet or exceed existing KPIs by identifying the key drivers and providing strong guidance and direction to achieve the best result.
Developing and implementing daily, weekly, and monthly reports and presentations to provide operational visibility aimed at decision making.
Assessing existing KPIs and Reports and enhancing them to improve business performance.

Controls, Compliance & Ethics Management

Championing the CCE agenda on site by ensuring strict adherence to SOPs, Code of Business Conduct, AGL Policies, Government & Regulatory Authorities.
Periodically reviewing operations processes to identify risks, close gaps, update procedures and policy manuals, share best practices etc.
Working closely with Management and the Operations teams to identify, train and develop CCE champions in all categories.
Ensure weekly Pulsar observations are done.
Abide by all QHSE requirements.

People Management

Building effective relationships, influencing, and motivating the Operations teams to own and commit to the achievement of Operational excellence.
Managing the development and effective implementation of Change Management, Cultural shifts, Communication processes, Training programs etc.
Working closely with HR in developing Talent Management processes

Profile

Education

Work Experience

At least 3 years' experience in any of the following fields: -
External/Internal Audit
Supply Chain/Operations/Inventory Management
Risk/Governance/Compliance Management
Understanding of generally accepted Supply Chain, Inventory Management and Auditing SOPs and KPIs.
Working knowledge of SAP is an added advantage.
Experience with continuous improvement methodologies like Six Sigma, Lean, Kaizen is an added advantage.

Inventory Supervisor M/f At Agl- Africa Global Logistics

Key skills