Optimi is looking for a detail-oriented and analytical individual to join our team as a Technical Support Assistant. The ideal candidate should have strong problem-solving abilities, excellent communication skills, and a willingness to learn within a dynamic technology environment. This opportunity will also entail completing an accredited qualification over the period of 12 months.
REQUIREMENTS
Grade 12.
Bachelor's degree or final year in IT, Engineering and/or related field.
Excellent verbal and written communication skills.
Must be detail-orientated and analytical.
Must not have previously participated in an internship programme.
DUTIES
Diagnose system related problems and where necessary escalate the problem to the relevant system providers.
Support departments with system-related queries.
Provide ongoing support on project solutions to operational teams.
Work closely with the business analysts, devops team and developers to ensure the efficient resolution of problems.
Identify areas for project requirements to address ongoing issues.
Identify areas for upskilling of operational teams to handle support queries, training of champions and automating resolutions.
Provide general reporting on trends and productivity.
Assist with report creation, interpretation and, where necessary, restructuring of data.
Prioritize tasks.
Apply a systematic approach to problem solving.
Coordinate the required resources in the respective team to resolve issues effectively.