Optimi is looking for a motivated, hardworking graduate to join our Internship Programme. The ideal candidate should be eager to learn, detail-oriented, and interested in gaining practical experience in IT support, systems administration, and asset management. This opportunity will also entail completing an accredited qualification over the period of 12 months.
REQUIREMENTS
Grade 12.
Diploma or Degree in IT or a related field.
Proficiency in Microsoft Office Suite.
Good verbal and written communication skills in English.
Must not have previously participated in an internship program.
DUTIES
Assist with managing the IT service desk and logging support requests.
Provide first-line support and guidance to users, including remote support where required.
Assist with resolving routine IT-related queries and escalating issues when necessary.
Maintain IT asset registers and inventory records.
Assist with tracking, allocating, and recording IT equipment.
Support the maintenance of hardware, software, and related documentation.
Assist with arranging repairs and maintenance for IT equipment.
Support insurance-related administration and documentation relating to IT assets.
Participate in IT-related projects and assist with project administration activities.
Assist with maintaining accurate records and reports relating to support activities and assets.
Perform general administrative and ad hoc duties as required by the team.