Installer is a service professional who affix and position equipment in a designated location and complete the set-up process so the equipment is ready for operation or can serve its service purpose.
Their primary objective is to ensure the equipment is installed in a safe manner that doesn't present any hazards while also supporting functionality to allow for the best possible performance.
They review and explain operation and maintenance information to the user or customer.
They will also provide ongoing support, maintenance, and repairs.Installers have a minimum of a high school diploma and may have completed a trade school program or training course. Hands-on experience installing and adjusting the particular equipment involved is preferred.
These roles are often physically demanding and may involve working in strenuous conditions.
Responsibilities
Coordinate with dispatch for daily appointments
Wear all identification, safety and courtesy equipment at all times.
Test electrical equipment or systems to ensure proper functioning of routers and service.
Carry material and stage for installer at the customer's' premises.
Guide, coordinate and oversee fellow installers.
Educate customers about benefits and up-sell to customers' add-on sales products.
Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries.
Maintain installation tools and equipment in safe working order.
Educate customers on the features and functionality of installed products.
Assist with the completion of tasks within the allotted time frame.
Assist with parts, shipping, receiving and inventory as needed.
Review paperwork with customers where needed.
Assist in the removal and installation of materials in customer's premises.
At times, crawl into small spaces, work in all climates and remain physically fit.
Qualifications
At least a certificate/diploma holder
Completion of a trade school program or technical training course is an added advantage.
Practical experience in installing and adjusting internet equipment (routers, cabling, electrical systems).
Familiarity with testing electrical equipment and ensuring safe functionality.
Ability to troubleshoot routers and service systems.
Knowledge of installation tools, electrical safety, and maintenance procedures.
Capable of working in strenuous conditions, crawling into small spaces, and handling installations in all climates.