To provide effective assistance to clients and to the external sales representative through outstanding service to all through the achievement and control of the sales function by achieving sales targets.
Main Responsibilities
Processing of all orders on the system timeously and accurately.
Controlling the progress of all sales enquiries through to a successful sale.
Attending to walk-in, telephonic and other sales enquiries timeously.
Providing an effective arm to the external sales representative.
Compliance with all company processes and policies and ensuring these are followed correctly.
Shouldering the responsibility of accurate order input.
Managing & controlling the progress of sales enquiries through to a successful sale
Controlling all aspects of customer relationship management to your respective portfolio and maintaining sound relationships with existing clients.
Assistance in achieving company budgets.
Follow ups on production and transport to ensure order is dispatched timeously as per customer needs.
Portraying the Safal Steel brand of Service, quality and integrity.
Providing assistance to finance department in respect of collections.
Communicating and assistance in resolving customer complaints.
Effective use of Sap.
Attendance in and participation of stock takes, conference attendance and training sessions.
Key competencies and skills:
Strong administration, planning & organizing
In-depth product & process knowledge
Excellent interpersonal & communication skills
Customer-focused with strong work ethic
Proactive team player
Professional, reliable & deadline-driven
Requirements
Qualifications required:
Minimum academic qualification: Matric/ Certificate in Sales.
Qualifications as an added advantage: A relevant Diploma or Degree qualification in Sales or Business Administration.
Experience required:
General work experience (years): 02 Years sales experience
Specific to the position (level/discipline/years): 02 years in Steel, Roofing or building, Construction industry (advantageous).
Industry: Steel manufacturing, building materials, or construction industry
Computer literacy:
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Experience with CRM systems Sap (Advantage)
Language requirements:
Strong communication skills in English
Ability to engage professionally with clients at all levels